Woolworths Limited Customer Support Technician – SA Full Time in South Australia

Woolworths Limited

Branch SA AU

Customer Support Technician – SA
South Australia

Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre, office and…


The Woolworths Information Technology division within Woolworths Limited is responsible for the delivery of technology and information services to our business. Within the IT Division, we currently have programs of work running to implement leading edge solutions to accelerate business growth as well as change the way we work and deliver services to our internal and external customers. If there was ever a time to join the Woolworths IT Division, it’s now!

Based at our Support Office in Gepps Cross, South Australia we have an exciting opportunity for a Customer Support Technician to join the Run IT team within IT Customer Services in a permanent full time role. The Customer Support Technician will provide technical support for the Support Office & Adelaide Regional Distribution Centre.

What You’ll Do:
Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions

Perform customer service duties at State Tech Centres (where applicable)

Gain assistance from or assign incidents and problems to appropriate support groups to ensure timely resolution.

Use the Service Response System (SRS) application for problem and incident management during service restoration activities.

Patching of IT equipment and maintaining structured cabling patch records (site specific)

Ensure remote communication rooms are in line with WW Standards

Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre, office and warehouse sites, while ensuring that all changes are reflected in the Woolworths change management system.

Provide local Infrastructure support

Provide initial onsite analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a in a timely manner.

Provide technical assistance to local business units with projects requiring IT involvement

Implement and support Nationally developed IT policies , Standards and initiatives across all local IT systems and platforms

Provide users with assistance to queries on office applications (Word, Excel, PowerPoint etc) & Google Apps

Participate in out-of-hours support roster – aditional remuneration paid for oncall rostered time

What You’ll Need to Succeed:
The ideal candidate should have a minimum of 2 years work experience including:

Strong customer facing skills, business acumen and integrity

Experience in a similar customer facing, technical support role

A collaborative style , able to work with and assist local, interstate teams and external support partners

Ability to keep up to date with new technology trends

Strong technical troubleshooting skills

Innovative thinking and analysis that influences a more productive environment for our customers

Ability to scope the potential savings from introducing new technology to the business

Ability to build and maintain relationships within all areas of the company

Effective time management and organisational skills

A High standard of verbal and written communications skills

Drive process improvement with internal and external teams

Tertiary qualified or equivalent industry experience

Experience in delivering technical customer support activities

Operational or project delivery experience working with IT service providers and other stakeholders.

What we can offer you:
An attractive remuneration package – including base salary, super and annual bonus

Added benefits – Including staff discounts, flexibility to work from different sites, healthcare, social club and much more (Site dependent)

Tech options – Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too

Work variety – The opportunity to work on multiple brands and sizeable projects

Training and Education – We pride ourselves in helping you realise your potential and give you the opportunity to be innovative

An exciting career – As our business grows, so do the opportunities for our people

If you have the energy, edge and ideas that will shape the future of our business for years to come then we want to hear from you!

or proceed with Standard Application Form.

Employment Type: Full Time
Location: , SA, AU
Posted on: 2017-04-20
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