Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) Knowledge Officer/Training Support Officer Full Time in Murdoch WA

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF)

Branch Murdoch WA AU

Knowledge Officer/Training Support Officer
Murdoch WA

Job Ref: K274191 Friendly and supportive team environment Contribute to Kleenheat’s growth as an energy provider 12 Month Fixed-Term opportunity based at…

Job Ref: K274191

  • Friendly and supportive team environment
  • Contribute to Kleenheat’s growth as an energy provider
  • 12 Month Fixed-Term opportunity based at our Murdoch location

Kleenheat is on a mission to be the energy solutions provider of choice by delivering better value, simple energy solutions, exceptional customer service, and staying active in our local communities.

On top of 60 years’ experience providing homes and businesses in Western Australia and the Northern Territory with liquefied petroleum gas and liquefied natural gas solutions, Kleenheat now retails natural gas and electricity in WA.

As the market’s leading challenger, Kleenheat is proud to offer safe, reliable and competitive products and services to help customers make the most of our unique Australian lifestyle.

About the role

Right now we’re on the lookout for a Knowledge Officer/Training Support Officer to support our Customer Service Team at Murdoch. As the newest member of the Kleenheat team, you’ll report to our Customer Service Trainer and be responsible for building and supporting a knowledge management system and provide support to the Customer Service Trainer by conducting refresher training.

This will include:

  • Ensure safety remains priority number one.
  • Mapping out the customer journey and identifying daily activities of the Agents to identify key requirements.
  • Identify opportunities for automating manual processes.
  • Maintain a framework of the Knowledge Management System ensuring the structure and navigation is effective.
  • Identify and develop new business opportunities with new and existing clients to enable growth and maximise margins.
  • Facilitate training to the Customer Service Team to ensure that documentation is understood and improved.
  • Coach and support Customer Service Officers’ in the business to develop new material, and improve quality of existing documentation.

To excel in the role you’ll need the right mix of skills and experience, which for this position means:

  • Previous experience in contact centre operations.
  • Strong influencing and collaboration skills across internal stakeholders.
  • Committed to delivering a quality differentiated experience to all customers.
  • Strong communication skills with the ability to convey and explain information, coherently and confidently both verbally and in writing.
  • Willingness to learn, flexibility and the ability to be a good team player.

Kleenheat supports flexible working arrangements and will consider options like varied start/finishing times, part-time hours, job sharing arrangements or working from home.

Why Kleenheat?

Kleenheat continues to gather momentum as the leading challenger in the WA/NT energy market. We’re driven by success and our commitment to delivering exceptional customer service.

Our most valuable asset is our people, so joining the team means you’ll have access to ongoing support and development opportunities to help grow your career and bring our vision to life.

Kleenheat’s collaborative, values-led culture ensures everyone has a voice, so you can make your mark while enjoying access to some of the brightest minds in the energy sector.

We encourage applicants from diverse backgrounds as we build a talented workforce representative of the communities where we operate. We embrace diversity of skills, experiences and thinking as keys to delivering innovative business results.

Applications close 5pm, Friday 5 May 2017 .

We reserve the right to commence recruitment prior to the closing date, so apply as soon as possible.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Murdoch, WA, AU
Posted on: 2017-04-23
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