OverviewVictorian Government Contact Centre Manager Contract in Melbourne City Centre VIC
Branch Melbourne City Centre VIC AU
Contact Centre Manager
Melbourne City Centre VIC
The role will provide consultative and strategic recommendations to key stakeholders. Demonstrable knowledge and experience in the development and management of…
The purpose of this role is to provide professional service, expertise, advice and solution design in the area of telecommunications, with particular emphasis on the departments contact centre environment. The departments primary contact centre handles more than one million calls per year across multiple Department of Justice & Regulation business units to deliver services to the community. Ensure the departments contact centre technology is performing, delivery and operating to the satisfaction of key stakeholders. The role will provide consultative and strategic recommendations to key stakeholders.
As our ideal candidate, you will have:
- demonstrated experience in providing support for contact centre environments including implementation of upgrades and enhancements
- demonstrable knowledge and experience in the development and management of resource budgets, works programs covering a range of information systems and technologies, products and services would be advantageous
- demonstrated organisational skills, flexibility of approach to project administration issues, and a demonstrated ability to work on and coordinate concurrent activities and balance priorities to meet timelines across a number of teams
- demonstrated ability to investigate and resolve complex unified communication problems. With a high level of skill in problem diagnosis and resolution with working knowledge of the issues related to moving from internal to external environment beyond departmental boundaries.
How to apply
Please click the Apply button at the bottom of this advertisement. Applications should include a resume, covering letter and completed Application Form. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Employment Type: Freelance
Location: Melbourne City Centre, VIC, AU
Posted on: 2015-06-30