OverviewUniversity of South Australia Team Leader: Student Recruitment and Admissions (HEO 7) Full Time in South Australia
University of South Australia
Branch SA AU
Team Leader: Student Recruitment and Admissions (HEO 7)
The UniSA Online unit delivers high quality, supportive, flexible and interactive online education for students and embodies the corporate values of innovation,…
About the job
The new UniSA Online unit has an exciting opportunity for an experienced customer contact centre sales leader to provide management and guidance to a team of Degree Advisers responsible for recruiting new students, and converting these enquiries about our degrees into applications and admissions. As the Team Leader you will play a key role in driving student recruitment for UniSA Online, defining high customer service standards, developing and implementing training programs for new staff, and identifying process improvement opportunities.
Skills and Experience
You will have tertiary qualifications in a relevant discipline paired with team leadership experience within a sales environment in a complex service delivery position (preferably from a central customer contact/call centre). Your proven experience in motivating and supervising staff in a constantly changing environment, high-level interpersonal skills and the ability to successfully provide advice, develop recommendations and influence senior stakeholders will ensure your success in the role. If you thrive working in a dynamic and fast-paced environment, are highly organised and flexible, and able to provide innovative solutions to problems, apply now!
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions. The University’s Digital Learning Strategy identifies UniSA Online as a key initiative for the University, with the establishment of a suite of online degrees incorporating new approaches to program design, delivery and student support. The UniSA Online unit delivers high quality, supportive, flexible and interactive online education for students and embodies the corporate values of innovation, client service and academic excellence.
Benefits on offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
Lodging your application
For a copy of the position description and to apply, please visit Working at UniSA . Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Chloe McGrath, Senior HR Consultant on (08) 8302 1700 or via email to [email protected]
Applications close: 9.00am Monday 24 April 2017
Pursuant to the Children’s Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.
Employment Type: Full Time
Location: , SA, AU
Posted on: 2017-04-13