OverviewTelstra Senior Business Manager – Customer Insights & Operations Full Time in Sydney NSW
Branch Sydney NSW AU
Senior Business Manager – Customer Insights & Operations
The world around us is changing, and hopefully you’ve noticed that Telstra is changing too. We’re putting the customer at the centre of everything we do, and
The world around us is changing, and hopefully you’ve noticed that Telstra is changing too. We’re putting the customer at the centre of everything we do, and we need your help to do that.
As a Senior Business Manager, the purpose of this role is to lead, coach and develop a team that will drive and deliver operational and transformational change through process improvements, as well as enhancements to data integrity and system governance. This team will “fix the basics” and drive continuous improvement in reporting capability and capacity.
The role will drive systems and process development, implementation and improvement, driving a customer focused culture that delivers on performance metrics. The role will also ensure that adequate governance and controls are maintained and improved where appropriate.
Key responsibilities include:
Partner in determining the strategic direction to enable the delivery of improved reporting capability and capacity to Retail Finance and the wider business through collaboration with key stakeholders.
Managing and implementing the continuous improvement initiatives, ensuring the appropriate mitigations are considered to minimise or eliminate any impact to the business
Managing and implementing key projects including report simplification and optimisation and delivery of key enablers to support implementation of the new operating model. This will need to be balanced with ensuring the appropriate mitigations are considered to minimise or eliminate any impact on the business
Ensuring changes to processes and/or the operating model are managed through appropriate frameworks with clear lines of accountability
Ensuring effective demand management disciplines are in place to enable the appropriate consideration of competing priorities from key stakeholders to maximise the value delivered to the enterprise
Ensuring adequate governance and controls are maintained and improved where appropriate
Engaging and influencing internal stakeholders to stimulate behaviours that achieve strategic and commercial financial objectives.
Managing and fostering the relationship between Retail Finance and Global Financial Services (GFS).
In order to be successful in this role, you will have the following qualifications:
Extensive experience in process mapping and improvement
Experience in managing and developing a team
Solving complex problems
Contribution to developing strategy
Experience influencing senior stakeholders – internal and external
Demonstrable success in communicating with a wide variety of stakeholders & business partners
Experience in working with complex data sets
Ability to work to deadlines whilst maintaining accuracy, detail & insight
Experience in working in a matrix structure
Previous project management experience preferred, including experience in developing a reporting roadmap
If you are dedicated to developing yourself, have a desire to always achieve more then we want to hear from you! Above all, you will bring enthusiasm and dedication to your job, are not afraid of hard work, and thrive off the satisfaction gained from achieving success in addressing and successfully overcoming challenges.
We work flexibly at Telstra. Talk to us about how this job could be flexible for you.
Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-20