Overview

Swisse Wellness Naturopathic Customer Service Advisor Full Time in Victoria

Swisse Wellness

Branch VIC AU

Position:
Naturopathic Customer Service Advisor
Location:
Victoria

Role Overview To ensure all communications to customers and team members internally is of a professional, educational and timely manner. Key

Role Overview

To ensure all communications to customers and team members internally is of a professional, educational and timely manner.

Key Responsibilities

  • Provision of prompt, accurate and professional information to customers utilising expert Naturopathic qualifications
  • Applying Health Science degree knowledge to be proficient in answering Naturopathic enquiries.
  • Conduct internal Naturopathic health consultations
  • Develop, manage and improve Standard Operational Procedures (SOP) to ensure consistent functioning of the customer service team and inter-team processes
  • Develop, implement and review customer service-based projects
  • Use expert Naturopathic knowledge to contribute to projects conducted by other teams
  • Answering customer queries internally (telephone, emails & social media) and externally (e.g. conferences/seminars) in a timely, professional and welcoming manner
  • Ensure timely and accurate documentation of all customer queries on to the Swisse database, in accordance with the company’s written procedures and regulatory requirements
  • Provide support to the wider business, such as Regulatory and Science, New Product Development, Quality Assurance, Sales, Marketing and Office Support teams
  • Communicate Swisse brand by embracing and embodying Swisse culture

Skills & Attributes

  • Outstanding interpersonal and Strong communication skills to build and maintain relationships with customers and consumers
  • Must be able to demonstrate initiative, precise attention to detail and have the ability to multi-task under challenging conditions
  • Ability to work efficiently within a team environment with a collaborative and proactive approach
  • Effective time management skills
  • You must be able to work proactively
  • Willing to learn and grow within the company
  • You must have a positive outlook, be reliable with a dedicated work ethic
  • Continually analyse and assess personal performance and discuss via key accountabilities with manager at regular performance appraisal and one on one meetings
  • Implement and promote the Swisse 4P culture and pledge for benchmark standards

Qualifications and Experience

  • A minimum qualification of Bachelor Degree or Diploma in Naturopathy.
  • Comprehensive knowledge of nutrients. Knowledge of herbal ingredients is preferable
  • Minimum 2 years customer service, retail or related experience, especially in communicating therapeutic product information
  • Skills and experience in Sales is an advantage
  • Ability to speak Chinese is an advantage

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Victoria, TX, US
Posted on: 2017-04-20
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