Swisse Wellness Naturopathic Customer Service Advisor Full Time in Victoria

Swisse Wellness

Branch VIC AU

Naturopathic Customer Service Advisor

Role Overview To ensure all communications to customers and team members internally is of a professional, educational and timely manner. Key

Role Overview

To ensure all communications to customers and team members internally is of a professional, educational and timely manner.

Key Responsibilities

  • Provision of prompt, accurate and professional information to customers utilising expert Naturopathic qualifications
  • Applying Health Science degree knowledge to be proficient in answering Naturopathic enquiries.
  • Conduct internal Naturopathic health consultations
  • Develop, manage and improve Standard Operational Procedures (SOP) to ensure consistent functioning of the customer service team and inter-team processes
  • Develop, implement and review customer service-based projects
  • Use expert Naturopathic knowledge to contribute to projects conducted by other teams
  • Answering customer queries internally (telephone, emails & social media) and externally (e.g. conferences/seminars) in a timely, professional and welcoming manner
  • Ensure timely and accurate documentation of all customer queries on to the Swisse database, in accordance with the company’s written procedures and regulatory requirements
  • Provide support to the wider business, such as Regulatory and Science, New Product Development, Quality Assurance, Sales, Marketing and Office Support teams
  • Communicate Swisse brand by embracing and embodying Swisse culture

Skills & Attributes

  • Outstanding interpersonal and Strong communication skills to build and maintain relationships with customers and consumers
  • Must be able to demonstrate initiative, precise attention to detail and have the ability to multi-task under challenging conditions
  • Ability to work efficiently within a team environment with a collaborative and proactive approach
  • Effective time management skills
  • You must be able to work proactively
  • Willing to learn and grow within the company
  • You must have a positive outlook, be reliable with a dedicated work ethic
  • Continually analyse and assess personal performance and discuss via key accountabilities with manager at regular performance appraisal and one on one meetings
  • Implement and promote the Swisse 4P culture and pledge for benchmark standards

Qualifications and Experience

  • A minimum qualification of Bachelor Degree or Diploma in Naturopathy.
  • Comprehensive knowledge of nutrients. Knowledge of herbal ingredients is preferable
  • Minimum 2 years customer service, retail or related experience, especially in communicating therapeutic product information
  • Skills and experience in Sales is an advantage
  • Ability to speak Chinese is an advantage

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Victoria, TX, US
Posted on: 2017-04-20
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