Suncorp Group Recoveries & Settlements Consultant Full Time in Melbourne VIC

Suncorp Group

Branch Melbourne VIC AU

Recoveries & Settlements Consultant
Melbourne VIC

Excellent customer service. Insurance, Team Member, Pay Band 3. Timely manner whilst providing a superior level of customer service….

Permanent Full Time

Location: Melbourne – Inner Suburbs & CBD

Categories: Insurance, Team Member, Pay Band 3

Recoveries & Settlements Consultant

With over
15,000 employees and 9 million customers, Suncorp is an organisation on the move.
As the parent company of household brands like AAMI, GIO, APIA, Just Cars and
Shannon’s, we offer the personalised customer service experience of a niche
insurer and regional bank while driving efficiencies through an extensive
resource and infrastructure which we enjoy as a large ASX listed company.

Take the
Suncorp challenge today and join a diverse workforce of valued staff which are
able to make real differences in the lives of our customers.

currently have a position available within the Recoveries and
Settlements team. This exciting opportunity is to join the team as
Recoveries and Settlements Consultants in our Melbourne CBD office.

In this
role you will manage the Recovery and Settlement of claims for our brands by
ensuring sufficient estimates are on a claim, negotiating liability and demands
with third parties and achieving the best possible recovery or settlement in a
timely manner whilst providing a superior level of customer service.

Your role

will involve, but not be limited to:
Effectively manage the recovery and settlement process for the allocated queue workflow
Identify and maximise recovery opportunities
Negotiate win/win with settlement claims
Make timely decisions in line with business requirements, Values, Purpose & team behaviours
Fully understand and make decisions in line with the limits of authority and company guidelines
Work within authority levels and make appropriate recommendations when authority is exceeded
Provide superior customer service experience in every interaction with customers
Maintain clear and concise communication with customers, demonstrating empathy and understanding towards all customers
Handling and resolving complaints in a professional manner whilst striving, where possible, for win/win outcome.
Ensuring all customer enquiries are attended to in a timely manner, and proactively calling and answering calls to achieve or exceed daily targets
successful candidate will possess outstanding analytical abilities, negotiation
skills, strong interpersonal and communication skills (written and verbal) and
excellent customer service. You will need high levels of resilience,
exceptional attention to detail and enjoy being in a position that provides you
with plenty of accountability on a day to day basis.
To thrive
in this position you will need to be able to develop strong relationships with
internal and external stakeholders and able to negotiate the best outcome for
the business.
experience highly regarded.
Apply now
or for more information please contact our recruiting partner Jonathan Hsu
on 02 8226 9659.

Advertised: 20 Apr 2017 AUS Eastern Standard Time

Applications close: 04 May 2017 AUS Eastern Standard Time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-20
Posted by: