OverviewSprinklr Senior Media Manager, Strategic Advertising Services Full Time in Sydney NSW
Branch Sydney NSW AU
Senior Media Manager, Strategic Advertising Services
Meet our Strategic Advertising Services Team! Our department is a group of advertising experts who manage our strategic clients’ budgets across social platforms…
Meet our Strategic Advertising Services Team!
Our department is a group of advertising experts who manage our strategic clients’ budgets across social platforms. We are a resource for large advertisers who do not have a team with the skill set to run their own campaigns, but want to take advantage of the Sprinklr platform.
Clients include Fortune 500 companies across tech, finance, retail, gaming, health, and telco verticals. We provide cross-platform strategy, creative services, test and learn development, execution, and ROI analysis. We work with our platform partners and the development team to drive the Sprinklr ads module forward as a best in class media solution that integrates with front office tasks such as customer service.
What You’ll Do
The Media Manager focuses on managing client needs while applying Sprinklr/SAS and industry best practices to media campaigns.
They directly and indirectly manage additional team members assigned to their accounts to ensure client expectations are met and campaigns are flawlessly executed. They also work with additional Sprinklr teams if the client is also a core customer, including Success, to find integrations across Sprinklr that can positively impact paid performance and capabilities.
What Are Your Responsibilities
Provides Paid Media expertise to internal and external clients
Work with the client to improve both the Paid service itself and its alignment with client’s core business
Develops strategic media and measurement plans across Sprinklr-supported media platforms based on client objectives and KPIs
Assigns reporting and campaign management tasks to team members according to resource availability and client needs
Checks on reporting schedules of team members and ensures that reporting metrics are being met. Coaches team member on reporting issues (errors on reporting, delayed reports)
Ensure that the team is prepared for all client meetings and calls having new insights, test recommendations or industry updates to discuss with the client
Actively ensures that team are knowledgeable on all Sprinklr software products
Identify additional commercial opportunities at the client and hand them over to sales if appropriate
Reports team overspends and provides explanation for any over/under spends.
Who You Are & What Makes You Qualified
3-5years of direct response campaign execution experience in social platforms, knowledge of brand campaigns a plus (FB, Twitter)
Experience using third party ad tech (ie. Kenshoo, Marin, 4C, Adaptly, BrandNetworks, etc)
2-3years of client management experience (client-direct or via agency)
Experience managing people a plus
Experience with third party tracking companies a plus (mobile and/or web)
Analytical mind-set with attention to detail
Advanced Excel skills
Ability to solve complex issues by finding new ways to resolve via process updates, teamwork cross-functionally, or platform enhancements
Calm attitude towards client-driven stressors
Unending passion to continuously improve whether it is campaign performance, team/platform capabilities, or client satisfaction
B.A./B.S. required in a relevant course of study (ex. Business, Marketing, Finance, etc)
You know You’re Successful if … .
Client NPS scores
Process & platform improvements
Becoming a trusted advisor internally and externally
Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-17