Service NSW Banking & Allocation Officer Full Time in Sydney NSW

Service NSW

Branch Sydney NSW AU

Banking & Allocation Officer
Sydney NSW

To submit an application through the NSW Government job site. Easier for citizens to do business with Government no matter where they live,….



Banking & Allocation Officer

Permanent / Full Time

SNSW Grade 4/5

About Service NSW

Established in 2013, and tasked to make it
easier for citizens to do business with Government no matter where they live,
Service NSW continues to establish and expand its network of online and phone
based services, as well as rolling out an innovative network of one-stop shops
in metropolitan, regional and rural locations throughout New South Wales. The
Service NSW team is committed to making a difference, and we continually
calibrate our work against the core values of passion, teamwork and
accountability to ensure our focus is always on the customer.


The Banking and Allocation Officer’s role is
primarily responsible for supporting business and financial operations at the
Service Centres, including educating and supporting centres to develop
financial capability and improve accountability in financial business decision

This role assists with the reconciliation of
cash deposits (and associated bank related activities) and with providing
advice to Service Centres in matters relating to systems balancing and reconciling


Support the Team Leader by providing advice relating
to banking policies, procedures and systems that enable effective end-of-day
reconciliations in a continually changing service delivery environment.

Contribute to process improvement initiatives to
address identified inefficiencies resulting from changing demands, and ensure
required processes are established to meet changing needs.

Provide support to the Service Delivery Team in
the areas of cash deposits, under & overs in Service Centre banking, system
improvements, and resolving banking variances (cash collected vs cash count
and/or system vs cash count) etc.

Work collaboratively with Armaguard to administer and
reconcile deposits and ensure they are submitted on-time.

Contribute to the development and refinement of the
finance operations team manual and business plan.

Provide first level support and issue resolution for Service
Centres on matters relating to the management of cash deposits and end-of-day
reconciliations for Service NSW.

Perform, validate and check banking documentation for
all Service Centres to ensure that documents are received on-time and are
accurate (including any non-balance reports).

Perform regular reviews of end-of-day cash balancing,
including the identification of reconciling items and provide recommendations
to managers and coordinators for system enhancements where applicable.

Provide advice to the Team Leader on matters relating
to systems balancing and reconciling items that can be resolved by improving procedures,
processes and reporting the functionality of systems.

Release various transactions in the COL banking
platform relating to electronic funds transfers in accordance with policies and
procedures within approved financial delegation.

Provide weekly/monthly status reports to Service
Centre managers and the Team Leader.

Work as a member of a team and build effective
relationships with Service Centre managers and coordinators.


Demonstrated high level of knowledge of financial accounting processes,
practices and related financial banking and reconciliation functions

Sound experience with computerised financial systems (e.g. SAP or
equivalent) including Excel skills, and solid knowledge of the MS Office
applications such as Word

Knowledge of contemporary financial management, current public sector
financial management policies, practices and procedures, and ability to provide
professional advice and recommendations on these matters for consideration

Experience in a high volume transactional business environment

Sound oral, written and interpersonal communication skills with ability
to resolve issues with a diverse range of people

Sound numerical, analytical and problem solving skills

Ability to maintain a high degree of accuracy and work to strict

Evidence of being highly organised and efficient

Evidence of capacity to be an effective member of a team

Relevant tertiary
qualifications in Finance or in a related discipline

Please note
that your employment at Service NSW is subject to a satisfactory national
criminal record check.

Please review the

Role Description

more information





April 2017


How to apply


To apply for this role you need
to submit an application through the NSW Government job site


When applying you need to:
Provide a covering letter and
resume (Resume not exceeding 5 pages) that details your experience and how you
meet the capabilities of the role.

  • Answer the following two targeted

questions in a separate word document. We are looking for you to demonstrate
your competencies from the focus capabilities in your answer, so please develop
your response with this in mind. Please limit responses to a maximum of 300
words for each question.


Provide an example
when you had to enhance a financial process to improve accountability in the
banking process (300 words maximum).


Discuss a specific accomplishment you’ve
achieved in a previous position that indicates you will thrive in this position
(300 words maximum).

For a confidential discussion about
this role, or the Service NSW recruitment process, please contact Service NSW
Recruitment Team via email on

[email protected]


For any questions related to technical
difficulties associated with lodging an expression of interest, please contact
the support line on 1800 562 679 or email

[email protected]

between 8:30am – 5:00pm, Monday to Friday.


Sydney Region-Sydney City

Work Type


Number of Positions


Total Remuneration Package:
Package includes a base salary range of ($65,534 – $75,771), Plus employer’s contribution to superannuation and annual leave loading.


Service NSW Recruitment Team

[email protected]

Closing Date

26-Apr-2017, 11:59:00 PM

Job Category

Accounts payable/receivable


Service NSW

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-16
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