OverviewRBC Director, Client Change and Onboarding, Initiatives Asia Pacific Full Time in Sydney NSW
Branch Sydney NSW AU
Director, Client Change and Onboarding, Initiatives Asia Pacific
Represent Function at regional Management meetings, including Deal Reviews, Project forums and any newly created onboarding governance forums….
What is the opportunity?
This is a manager producer role, leading a regional team in delivery of our Client Operations Initiatives agenda, with key focus on client change and client onboarding activities for RBC I&TS’ full suite of Products. Client Change and Onboarding are key client touch points that set the tone of our relationship with a client – from onboarding (first change), to client growth (fund launches, product and operational changes, product extensions), and client offboarding. The objective of this role is to ensure our change and onboarding activities operate at the highest standards creating differentiation vs. our competitors, improving client satisfaction and accelerating revenue capture.
What will you need to do?
Lead a team of initiatives delivery staff, inclusive of client change and onboarding professionals
Establish and set delivery, documentation (internal and external), and execution standards that are of the highest professional and competitive standards
Ensure team has sufficient capacity and expertise to meet the defined standards and initiatives pipeline, including the client change and onboarding pipeline
Represent Function at regional Management meetings, including Deal Reviews, Project forums and any newly created onboarding governance forums
Establish / feed into relevant reporting and KPIs for the function, linking in with the traditional/core change and onboarding team’s reporting
Review team structure and workflow tools, make a recommendation about a future state structure (to be delivered via project team)
Act as the senior escalation point and representative of the function in the region for client meetings, RFPs/Sales pitches, issues, etc. Troubleshoot as required for critical poorly performing individual projects, onboardings and/or teams
What you need to succeed?
12 years of financial services experience, of which at least 7 years should be in Client Operations
Highly motivated with demonstrated ability to manage conflicting priorities and requests
Strong written and oral communication skills; excellent interpersonal skills with ability to maintain relationships at all levels of internal and external clients
Analytical Thinking, Workload Estimation / Planning Skills
Leadership, Business Acumen
Impact and Influence
Must maintain high standards of professional and ethical conduct
What’s in it for you?
We thrive on the challenge to be our best through progressive thinking and working collaboratively, to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential and making a difference to our communities.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive and high-performing team
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: Level 47, 2 Park Street
Work Hours/Week: 40
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
People Manager: Yes
Application Deadline: 05/08/2017
Req ID: 134805
Posting Notes: None
Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-18