Overview

Queensland Government Director, Customer Value and Engagement Full Time in Brisbane QLD

Queensland Government

Branch Brisbane QLD AU

Position:
Director, Customer Value and Engagement
Location:
Brisbane QLD

About the OrganisationeHealth Queensland is one of the largest Information Communication Technology (ICT) operations in the state. It is responsible for

About the OrganisationeHealth Queensland is one of the largest Information Communication Technology (ICT) operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies. In collaboration with the 16 Hospital and Health Services, the Department of Health has been delivering eHealth solutions for the Queensland public health system since 2007. Queensland Health’s eHealth Investment Strategy outlines the plan for investing in the digital future of Queensland Health.About the roleReporting directly to the Chief Customer Experience Officer, the Director, Customer Value and Engagement is accountable for the successful implementation and operation of eHealth Queensland’s customer relationship management processes and tools, engagement for new business brokerage, supporting service agreement management, value proposition development, overarching pricing strategy and ensuring effective customer solutions across the organisation.eHealth Queensland is going through significant organisational change. This is a new role and one that will be working across the organisation to ensure customer solutions through facilitating development and effective management of the entire solution lifecycle. The new Director, Customer Value and Engagement role will provide a key strategic interface between eHealth Queensland and its customers by managing business relationships with health systems executives and overseeing the monitoring and measurement of the customer experience and satisfaction.About youWe are seeking a proven executive who is eager to deliver organisation-wide strategic leadership and implementation of best practice customer experience and value management strategy while driving the ongoing development of a customer service culture across the organisation. To be considered for this exciting opportunity you will possess:

  • Demonstrated extensive senior level experience in customer relationship management, customer service strategy and delivery;
  • Proven relationship management skills including the ability to work collaboratively with key internal and external stakeholders to promote and connect customers to relevant products, services and specialist IT expertise to achieve optimal customer and business outcomes within a large complex organization;
  • Proven high level management capability in the leadership and development of high performing, multi-discipline teams, including demonstrated success in achieving team cohesion in line with strategic direction;
  • Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland;
  • High level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence and submissions on behalf of the Chief Customer Experience Officer;
  • Demonstrated high level analytical and problem solving skills, including the ability to identify issues and risks across the branch and work collaboratively with stakeholders to develop solutions;
  • Possess shared vision and values that strive for customer-centricity, accountability, challenging the status quo, capability building and a commitment to creating a culture of inclusion, respect and collaboration;
  • Tertiary qualifications in a relevant discipline are highly desirable.

For further information contact David Wilson on 0407 573 962 or apply at http://jobs.davidsonwp.com/page/ehealthqld-jobs. This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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Employment Type: Full Time
Location: Brisbane, QLD, AU
Posted on: 2017-04-14
Posted by: