Quality Advice Assurance Manager – Melbourne in Melbourne VIC

Commonwealth Bank

Branch Melbourne VIC AU

Quality Advice Assurance Manager – Melbourne
Melbourne VIC

Advisers to deliver quality advice and service to… will see you working in the newly created Quality Advice Assurance (QAA) team in Advice Licensee Services…

The Group
The Commonwealth Bank is Australia’s leading provider of integrated financial services. We have approximately 13 million customers and employ more than 50,000 people across Australia, New Zealand, Asia, Europe, the UK and the USA.
CBA Wealth Management has more than 5000 people working across four award-winning businesses in Wealth Management Advice (WM Advice), Colonial First State, Colonial First State Global Asset Management and CommInsure.
WM Advice is the Commonwealth Bank’s financial planning business and is made up of Commonwealth Financial Planning, Advice Essentials, Financial Wisdom, Whittaker Macnaught, Count Financial and Bankwest Financial Advice. Across these businesses we have over 1,800 dedicated Financial Advisers providing advice to more than 500,000 clients.
The Advice Licensee Services team in WM Advice is responsible for making it easier for our Financial Advisers to deliver quality advice and service to their customers. We do this by ensuring we listen to the needs of Advisers, building robust processes and encouraging a culture of continuous improvement.
The Role
This exciting role will see you working in the newly created Quality Advice Assurance (QAA) team in Advice Licensee Services in WM Advice.
The QAA team is responsible for assessing the compliance of Advisers with key regulatory obligations and quality advice standards, and identifying and raising training gaps and opportunities to improve the effectiveness and efficiency of business processes.
Reporting to a QAA Senior Manager, you will be responsible for conducting a range of Adviser support activities including but not being limited to: reviewing advice files and in some cases, observing client interviews; providing feedback; setting remediation activities with Practice Managers; and assisting Managers to understand the actions that are required to be completed.
With your QAA team colleagues, your important role will be to create an environment that encourages Advisers to take full ownership of risk within the business by enabling them to operate in a “safe-to-speak up” culture, provide customers with quality advice and maintain high professional standards.
Skills & Experience
We’re focused on attracting and retaining the best talent to our organisation ambitious, driven, customer focused people who want to grow with us, as together we achieve our business goals.

To be a strong a candidate for this role, you need to have:
Experience in the Financial Services industry as a Financial Adviser, or in a Risk & Compliance or Relationship management role

RG146 accreditation

Strong stakeholder engagement skills

Excellent communication and interpersonal skills, including ability to provide constructive feedback
Features & Benefits
The Commonwealth Group is a vibrant, customer-focused and high integrity culture. We will continue to invest in people development, talent management and making the Group a place committed to diversity, safety and one where our employees are proud to work.
Here are some of the great employee benefits available to employees at the Commonwealth Group:

Access to very competitive employee discounts on a range of Commonwealth Group financial products

Opportunity to belong to Commonwealth Group’s awarding winning employee super fund

Highly competitive private health insurance

A range of flexible work options including part-time, job sharing and working from home opportunities
Please note that this role may be filled prior to the advertised end date.
Apply NOW by clicking on the attached link.
Special Conditions apply Employment will be within Commonwealth Financial Planning, a division of the CBA, and will be subject to conditions of a Colonial Employment Agreement. Offers of employment are subject to the satisfactory completion of appropriate criminal history, bankruptcy, pre-employment medical and background checks

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2014-07-29
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