QBE Senior Business Support Specialist Full Time in South Australia


Branch SA AU

Senior Business Support Specialist
South Australia

Demonstrable experience in identifying operational process improvements and business analysis (desirable);…

Location: Adelaide, SA

Term: 12 Month Fixed Term Contract, Full Time

Applications Close: 28 April 2017

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company with operations in 37 countries around the world.

Elders Insurance, part of the QBE Group, operates an Agency Network distributing general insurance products and is one of Australia’s largest regional and rural insurance providers. A fantastic opportunity has become available for a Senior Business Support Specialist to join the professional, dynamic and successful Elders Insurance team based in Adelaide on a 12 month Secondment/ Fixed Term Contract. Reporting to the Manager Agency Systems & Efficiency, the Senior Business Support Specialist is responsible for delivering on the objectives of projects and initiatives linked to the Elders Insurance Business Plan by undertaking tasks and various project related activities as required. The role involves leading major initiatives and project related activities in support of the Elders Insurance business strategies. In addition, the role is also responsible for documenting the proposal and implementation of initiatives together with managing and supporting delivery for our Agencies and their operational processes. The key responsibilities for this role include, but are not limited to: Delivering assigned business efficiency initiatives and improvements for our Agencies as per the Business Plan; Delivering on the objectives and tasks of projects and initiatives by applying leadership skills, project management skills, accountability and project support; Acting in a Project Manager role to effectively lead assigned projects and Business Plan initiatives ensuring they are delivered to agreed scope, budget and timeframes; Undertaking investigation, research, analysis and actively exploring process improvements and ways of increasing business efficiency within our Agencies; and Participating in and contributing to the development, review and update of specific materials centred around operational and organisational design changes to assist in the enhancement of excellent customer service to our Agencies. To be successful in this role the following skills and experience are required: Demonstrated ability to manage projects of varying complexity including delivering to time, cost and quality standards; Demonstrable experience in identifying operational process improvements and business analysis (desirable); Sound knowledge of the Elders Insurance business model, business systems and processes (desirable); Strong customer service focus and providing a quality outcome; Ability to analyse, interpret and communicate business needs in developing and supporting appropriate solutions; Strong stakeholder and relationship management skills with proven ability to work collaboratively with both onshore and offshore stakeholders to deliver excellent outcomes; Ability to work independently, with limited supervision, direction and guidance; Proven ability to work under pressure and multi-task together with excellent organisational and time management skills; Well-developed analytical skills; Well-developed influencing and negotiations skills; Well-developed verbal and written communication skills; and Highly developed computer literacy skills particularly in the use of Microsoft products QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance. Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment. If you are a self-motivated, high achiever looking to develop your career in an exciting and rewarding environment, and believe you have the right attributes to succeed in this role, please follow the prompts to apply. Internal employees, please inform your Manager before applying. Number of Openings: 1 How to Apply: To submit your application, click “Apply” and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Employment Type: Full Time
Location: , SA, AU
Posted on: 2017-04-15
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