OverviewNBN™ HFC Quality Assurance Specialist Full Time in Melbourne VIC
Branch Melbourne VIC AU
HFC Quality Assurance Specialist
Your resume will demonstrate experience previous experience within HFC in the telecommunications industry….
nbn seeks to create an inclusive and diverse workplace that is reflective of the wider communities in which it operates and balancing opportunity for all. We are building a culture where different perspectives, thinking and skills are valued, and people are supported to achieve their potential. In particular, nbn is committed to increasing the participation of women in our organisation and especially women in leadership positions. Collaborate with senior stakeholders and great teams Learn from inspirational and motivating leaders VIC, NSW and WA locations Your role in the future: In your new role as an HFC Quality Assurance Specialist you will provide technical advice to the HFC team to ensure excellence in service delivery for Activation and Assurance through our Service Delivery Partners. You will also be responsible for initiating a mentor program on start-up and then to follow up with auditing and reporting on NBN activation and assurance in-field activities. You can contribute to: Audit field activities undertaken by service delivery partners by assessing activation and assurance sites as required and resolve any locally based field issues upon request Provide technical support to nbn SDP’s and contractors for in field technical escalations Design and own NBN’s technical documentation including maintaining documents in line with business and industry requirements. Being the primary escalation point to resolve ongoing customer /end user issues Provide technical consultancy to NBN’s projects A bit about us: nbn is the team behind the design, build and operation of the nbn ™ network. Working for nbn , you’ll be part of one of the largest technology infrastructure projects Australia has seen, providing you with loads of opportunities, great flexibility, and a collaborative culture. You’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek imaginative solutions to new questions every day. We are dedicated to providing all Australians with access to the benefits of fast broadband. But the nbn ™ network is so much more than access to fast internet. A state of the art communications network helps ensure our digital future, and gives Australians the opportunity to be more productive, more creative, more efficient, and more connected – benefits we can all enjoy for decades to come, no matter where we live. A bit about you: Your resume will demonstrate experience previous experience within HFC in the telecommunications industry. Detailed knowledge of installation for HFC is heavily desirable. You will ideally hold an Open CPR Registration, a Certificate IV Workplace Training and Assessor and/or related technical qualifications. Experience in working with field contractors, company management, customers and end users as well as experience auditing processes, procedures, performance and compliance will be key to this role, coupled with the ability to analyse data, determine root cause and develop and implement corrective actions. You will have a passion for excellence in customer service and continual improvement of staff through effective training and consulting. You will have strong communications skills, experience working across large teams, and the ability to work with external contractors and service delivery partners. You should also be comfortable with change – nbn is a fast moving organization with a lot of change and new challenges every day. We think it’s great, but understand it’s not for everyone. How to apply: If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. nbn is a fast moving organisation with lots to deliver – so we may not always wait until the job ad expires before reviewing applications. As a result, you should submit your application as soon as possible! At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn ™ network. Worker Type Permanent Time Type Full time
Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-13