NAB – National Australia Bank Strategic Designer Full Time in Docklands VIC

NAB – National Australia Bank

Branch Docklands VIC AU

Strategic Designer
Docklands VIC

Innovate our business. Human Centred Design in a business. Customer desirability, technical feasibility, and business value….

Human Centred Design in a business delivery context

  • A new way for NAB to deliver change into the hands of customers
  • A program of work supported from the top of the organisation down
  • About NAB

    NAB is changing the way it delivers its products and services by putting the customer first and foremost in solving for real needs and creating great customer experiences. NAB is seeking to transform the way it operates by baking in Customer Journey frameworks as the way in which we will improve and innovate our business. The commitment is to a customer-centred enterprise, one that embeds customer-centred design and agile as the way in which we will work.

    Designers and researchers on these teams provide insights into our users and inspiration from the world outside NAB. They work with the wider team to design solutions that leverage current and new technology to meet real customer needs.

    About the Role

    The Senior Consultant, Strategic Designer will:

    • Lead strategically focused service design that is practical and applied within a Customer Journey
    • Influence and inform the business on questions of product and service concepts, direction and priority
    • Balance the Journey stream’s direction through the lenses of customer desirability, technical feasibility, and business value
    • Think big picture and be able to define and shape the vision of an overall Customer Journey stream whilst staying focussed on execution and delivering real results
    • Be accountable for measuring success against key NPS metrics

    The role will work directly with delivery teams, to see their designs in the hands of real customers.

    Our designers work as an integral part of a multi-skilled team, while remaining a formal part of NAB Lab’s HCD practice.

    About You

    You are someone who is driven by a desire to improve people’s lives through design, and is pragmatic about the how. Curious, optimistic and empathetic to finding the best methods, and value collaboration.

    As the successful candidate, you will have 3+ years’ hands on practical (not theoretical) experience applying Design Thinking, Lean-startup and Agile principles for the creation of new solution and customer experience improvements.

    Formal education in product and service design highly regarded, but not required if skills can be demonstrated through other arenas.

    If you have the energy to create significant, scalable and sustainable innovation for customers, we would love to hear from you……


    • Our Business Capabilities
      • Analysis and Problem Solving Sources and uses relevant information effectively to identify problems and offer sustainable solutions
      • Continuous Improvement and Innovation Improves the efficiency and quality of existing processes and systems to create new opportunities
      • Delivering Results Plans effectively and takes accountability for delivery on expectations
    • Our People Capabilities
      • Communicating with Influence Engages and inspires others through clear and persuasive communication
      • Managing Change Brings people along with change to deliver excellent change outcomes
      • Personal Resilience Maintains composure and focus under pressure and adapts to change

    At NAB we support workplace flexibility. Have a chat to us about how this can work for you…

    Role purpose statement

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Docklands, VIC, AU
    Posted on: 2017-04-17
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