NAB – National Australia Bank Rehabilitation Claims Consultant Full Time in Sydney NSW

NAB – National Australia Bank

Branch Sydney NSW AU

Rehabilitation Claims Consultant
Sydney NSW

Providing vocational rehabilitation services. Deliver a professional and exceptional service. Building relationships that create service which supports customer…

Do you have experience as an Allied Health Professional

  • Come join the team at MLC
  • Role can be based in Melbourne or Sydney
  • At NAB, we believe success comes from our people. We’re committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers – and for the community too.

    Role Purpose:

    To support the claims operational teams by providing Rehabilitation support, services and advice in order to optimally manage the duration of claims and facilitate a safe and sustainable return to work for our customers

    Key Responsibilities:

    • Provide technical advice and guidance to the claim teams on the ongoing management of claims from a rehabilitation perspective, across all relevant products
    • Assist development of appropriate strategies on claims in order to effectively manage and reduce claim duration
    • Responsible for identifying appropriate claims for rehabilitation intervention
    • Responsible for sourcing appropriate rehabilitation providers in the market
    • Up-skill Claims Consultants in their knowledge, understanding and application of rehabilitation tools
    • Provide training to staff on rehabilitation on an ongoing basis
    • Develop and maintain close relationships with rehab providers ensuring they are meeting the needs of all MLC stakeholders.
    • Review results and monitor costs involved with rehab providers to ensure that appropriate returns are produced and service levels maintained etc.
    • Provide statistics and details of outcomes to Management in order to effectively monitor the cost benefits of rehabilitation.
    • Deliver Adviser/Employer/Fund education training/presentations where required
    • Develop and maintain effective working relationships with key stakeholders
    • Provide accurate monthly statistics and details of outcomes to Management in order to analyse results obtained on a monthly basis and effectively monitor the cost benefits of rehabilitation
    • Record all referrals within the required rehabilitation database.
    • Actively promote activities that raise the profile of MLC and its employees
    • Deliver a professional and exceptional service to our claims team consistently.
    • Identify and introduce innovative ideas to engage with customers creating new and ongoing positive experiences.

    Skills Required:

    • You must have experience as an Allied Health professional with qualifications in either of Occupational Therapy, Physiotherapy, Rehabilitation Counsellor, Psychologist or Mental Health nurse
    • providing vocational rehabilitation services (preferred)
    • Understanding of Life insurance highly desirable
    • Experience in developing and training people
    • Proven experience in thinking creatively to identify new solutions to problems
    • Exposure to change management as well setting goals, developing, monitoring and implementing plans.
    • Experience collaborating and networking with colleagues and other areas within the organisation and industry
    • Working in a complex or multi disciplinary team where members are interdependent for individual and team success
    • Pursuing excellence, creating best practice and building relationships that create service which supports customer solutions

    To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

    We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.

    At NAB we support workplace flexibility. Have a chat to us about how this can work for you…

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Sydney, NSW, AU
    Posted on: 2015-12-18
    Posted by: