NAB – National Australia Bank CX Designer Full Time in Sydney NSW

NAB – National Australia Bank

Branch Sydney NSW AU

CX Designer
Sydney NSW

NAB to provide creative, innovative and appropriate solutions to business and. Human Centred Design in a business delivery context….

Human Centred Design in a business delivery context

  • A new way for NAB to deliver change into the hands of customers
  • A program of work supported from the top of the organisation down
  • About NAB

    NAB is changing the way it delivers its products and services by putting the customer first and foremost in solving for real needs and creating great customer experiences. NAB is seeking to transform the way it operates by baking in Customer Journey frameworks as the way in which we will improve and innovate our business. The commitment is to a customer-centred enterprise, one that embeds customer-centred design and agile as the way in which we will work.

    Designers and researchers on these teams provide insights into our users and inspiration from the world outside NAB. They work with the wider team to design solutions that leverage current and new technology to meet real customer needs.

    About the Role

    The CX Designer will work directly with delivery teams, to see their designs in the hands of real customers including:

    • Leading the design of customer experiences for key customer segments
    • Supporting a design thinking methodology across NAB to provide creative, innovative and appropriate solutions to business and customer challenges
    • Working collaboratively with stakeholders to deliver solutions that are desired by customers, doable (feasible) and deliver business value (viable)
    • Conducting customer research (prototype testing, contextual enquiries, ethnographic research), design activities (including customer journeys, prototypes, user flows, UX) using inclusive design (solutions are accessible)

    This role contributes to both a business as usual environment as well as in an agile innovation lab environment.

    About You

    You are someone who is driven by a desire to improve people’s lives through design, and is pragmatic about the how. Curious, optimistic and empathetic to finding the best methods, and value collaboration.

    As the successful candidate, you will have a strong Service Design background within similar roles across different disciplines and industries, covering the entire customer experience.

    You will be a team player, willing to work alongside a highly motivated, energised and dynamic team and share the same passion and drive for human centered design.

    You will be an optimistic problem solver who can find ways to get things done (and maybe a little bit of you wants to change the world) – you believe great design is fundamental to a great solution.

    If you have the energy to create significant, scalable and sustainable innovation for customers, we would love to hear from you……

    At NAB we support workplace flexibility. Have a chat to us about how this can work for you…

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Sydney, NSW, AU
    Posted on: 2017-04-15
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