Overview

Michael Page IT Helpdesk Officer Temporay in Perth Central Business District WA

Michael Page

Branch Perth Central Business District WA AU

Position:
IT Helpdesk Officer
Location:
Perth Central Business District WA

Immediate start Customer facing About Our Client This well established national company that offers a professional service to their customers. With offices…

Immediate start

  • Customer facing
  • About Our Client This well established national company that offers a professional service to their customers. With offices based in the Perth CBD.

    Job Description Duties and Responsibilities:

    • 1st point of contact for phone calls and e-mails from internal staff regarding IT issues
    • Take ownership of user problems, by logging calls through to resolution
    • Maintaining an asset database and track the changes
    • 1st and 2nd line desk support – troubleshooting IT problems relation to Citrix, laptops, PC’s and printers
    • Level 1 ERP application support
    • Provide basic in-house training in MS office applications
    • Troubleshoot basic network issues
    • Basic active directory knowledge. Creating user accounts, reset passwords and create groups

    The Successful Applicant The successful applicant will ideally possess the following:

    • Minimum 2 years’ experience in IT Service Desk/ IT call centre required
    • ITIL qualification and MCP certification (preferable)
    • Excellent communication and organisational skills
    • Incident Management experience
    • Experience with using and troubleshooting Outlook 2010/2013 with a network environment
    • Basic user and security group active directory administration

    What’s on Offer

    • $ 25 – $ 28 per hour
    • Perth CBD location close to public transport routes
    • 6 Week contract
    • Be part of a corporate culture that consistently strives to exceed the expectations of their customers

    Contact: Andre Kilian

    Quote job ref: 107390833
    08 9215 9538

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    Function: Information Technology
    Specialisation: IT Support – Level 1/2
    Industry: Transport & Distribution
    Location: Perth CBD
    Contract Type: Temporary
    Consultant name: Andre Kilian
    Consultant phone: 08 9215 9538

    or proceed with Standard Application Form.

    Employment Type: Temporary
    Location: Perth, WA, AU
    Posted on: 2017-04-14
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