OverviewMerlin Entertainments Group Reservations Coordinator Full Time in Sunshine Coast QLD
Merlin Entertainments Group
Branch Sunshine Coast QLD AU
Sunshine Coast QLD
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator….
Opportunity to work on the Sunshine Coast at SEA LIFE Mooloolaba (formerly Underwater World)! Do you want to work in the wonderful world of Merlin where we have a passion for creating incredible guest experiences?
We have a fantastic opportunity for you to join the team as a Part Time Reservations Coordinator.
About the Role
This 12 month, fixed term 28 hours per week role will be the first contact point for our guests enquiring about reservations for our fantastic experiences at SEA LIFE Mooloolaba. This will include providing accurate information regarding prices, availability and scheduling using a computer based booking system, whilst keeping a high level of customer service and upselling additional services where possible.
As a Reservations Coordinator the successful candidate will have:
• Excellent customer service skills and amazing phone etiquette with an ability to connect with guests over the phone
• Exceptional computer skills including the ability to use the suit of Microsoft office programs including outlook, excel and word
• A proactive and creative approach to help drive efficiencies for the business and customers.
• The ability to work 5 days a week (Monday to Friday) during school hours.
• Knowledge and prior experience with the Centaman booking system
• Strong communication skills as this role will constantly be liaising with internal stakeholders including Curatorial and Guest Services.
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin runs 110 attractions in 23 countries across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!!!!
Whether it’s walking through the Great Barrier Reef, touching star fish at our rock pool or coming face to face with the only dugongs on display in the world. These world class experiences are only made possible by the care, passion and commitment of our fantastic team.
Our SEA LIFE teams are all built on the foundation of a commitment to conservation and a need to share the beauty of our underwater workmates with the world! Our teams are what help to make the experience engaging and interactive by giving informative and interesting talks and being on hand for all of our guests needs. If the thought of delivering this magic to over a million guest’s year makes you smile then we would love to hear more from you.
So if you are a team player who is vibrant and passionate about delivering a brilliant service to guests in a great company and team who Love What We Do, we want to hear from you!
Underwater World SEA LIFE Mooloolaba
Employment Type: Full Time
Location: Sunshine Coast, QLD, AU
Posted on: 2016-06-16