Madec Community Support Officer (Part time) Part Time in Mildura VIC


Branch Mildura VIC AU

Community Support Officer (Part time)
Mildura VIC

Harvest Labour services across multiple states. Their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via…


Position Title: Community Support Officer

Department: Community College


MADEC, a not for profit organisation, is a provider of Employment Services, Education and Training, Labour Hire and Harvest Labour services across multiple states. With over 40 years of history, MADEC aims to deliver service excellence in the four pillars of its business operation. Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining successful employment outcomes for our clients. This is achieved by working with our clients to ensure we understand their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via labour hire, harvest or by partnering with business and industry stakeholders to secure sustainable work options for our clients.

PRIMARY PURPOSE OF ROLE This role is responsible for working closely with community groups and to provide them with administrative support, resources and tools to enable them to achieve their goals and ambitions. The key to this role is effective partnering with the groups to ensure the required support is made available to them.

Direct Reports to this Role Total Number of Reports

Nil Nil

Key Relationships

Internal Managers Team Leaders

Trainer and Assessors Administrative staff Employment Services staff

External Community groups

Clients, customers and students

HR/PD/048 Community Support Officer 8 March 2017

KEY RESPONSIBILITIES / DUTIES Community group support

Liaise and support all community groups of MADEC and provide necessary support and assistance to them to encourage community engagement.

Maintain accurate database and records of MADEC community groups, including contact details, location, currency of “incorporation certificates” and membership details.

Build strong partnerships with community group members and address any concerns or matters that require attention to the responsible persons, which may include the Board.

Facilitate quarterly meetings with community group representatives and the Board.

Identify suitable grant opportunities and assist in the preparation of submissions (where required).

Assist with planning and set up of community exhibits and events, including both on site and off site events (eg: City Heart expo).

Receive and distribute relevant information to community groups.

Source contributions, prepare and distribute quarterly “Connections” newsletter for community groups.

Attend community group promotional opportunities and presentations including community group meetings, events and exhibitions.

Work closely with the Marketing team to promote community activities and events via appropriate media platforms (i.e. radio segments, television, print and social media).

Prepare, conduct and collate results of survey for all Community groups and their members. Present findings and recommendations to the Board.

Assist community group members with the lodgement (where required) their annual returns to ensure maintenance of the incorporated status is maintained.

Provide training and/ or assistance (where required) in a basic accounting system (EnAct books) for community groups.

Facilities coordination

Coordinate room and resource bookings for training, internal and community group use.

Maintain accurate database and records of room/resource bookings.

Arrange or complete set-up of room booking requirements for internal bookings

General administration

Maintain security and confidentiality organisation information at all times

Assist staff with general administrative requirements (where required) in the Community College.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Participate fully in staff appraisal and professional development review processes.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying, correcting, monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

NB – some after business hours work may be required in the servicing of the Community groups.

HR/PD/048 Community Support Officer 8 March 2017


Qualifications Current drivers licence Certificate III in Business (Office Administration) or similar qualification

Experience: Experience working with diverse range of clients.

Skills: Strong communication, interpersonal and public relations skills to enable professional interaction with a range of people including senior management and other staff, the public, community

groups and representatives from other organisations.

Ability to maintain confidentiality and an understanding of commercial in confidence practices.

Highly developed time management skills and demonstrated ability to meet deadlines and to effectively manage multiple projects including the organisation of events and functions.

Demonstrated experience in drafting correspondence, presentations, media items and reports.

The ability to work unsupervised and to be flexible in carrying out duties effectively

Strong focus on attention to detail, including maintaining effective administration, project co- ordination and reporting.

Demonstrated computer literacy and data management skills.

Competencies All employees must:

Maintain focus and productivity in changing environments, responsibilities and people.

Adaptable Remain positive in the face of change, take steps to recognise need for change and understand and support changes as we strive for business excellence.

Accept responsibility for own actions and decisions and demonstrates commitment to accomplish Accountability

work in an ethical, efficient and cost-effective manner.

Communicate effectively and transparently. Communication

Engage and inspire other through clear oral and written communication.

Ensure our internal and external customers/clients are at the forefront of our minds in all that we do.

Customer focus Act in the best interest of our customers/clients by working with them to understand their needs and to build mutual respect that leads to mutually beneficial outcomes.

Be authentic.

Maintain personal credibility and uphold ethical standards.

Integrity Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community partners without regard to individual characteristics.

Work cooperatively and effectively with others to achieve department and organisational goals.

Team Work Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.

HR/PD/048 Community Support Officer 8 March 2017

At MADEC We Value

Trust, Honesty and Accountability The upholding of trust, honesty and individual and organisational accountability in all we do and say.

Competency  Accountability  Communication  Integrity

The actions:  Be authentic, deliver upon our promises and hold self and others accountable.  Communicate consistently, honestly, constructively and with good intent.  Recognise, give credit to and respect our people for their contributions.

Dignity and Respect The right of each and every person to be treated with respect and dignity.

Competency  Integrity  Communication  Team Work

The actions:  Relate to team members and customers in a fair and equitable manner.  Build sustainable and productive relationships across the organisation.  Relates easily and is accepting of people from a diverse backgrounds.

Initiative and Creativity The initiative and creative potential of individuals and the contribution they can make to MADEC.

Competency  Adaptable  Customer focus  Team Work

The actions:  Open to new ideas and seeks opportunities for improvement.  Collaborate on changes and support ideas of others.  Seek improvement and accept change.

Growth and Development The professional growth and development of board members, management and staff that will enhance their

skills, knowledge and experience. Competency

 Accountability  Adaptable  Integrity The actions:

 Provide service, knowledge and experience to others.  Create a picture of success and strive for excellence.  Provide a culture that supports continual learning.

Quality and Continuous Improvement The development and delivery of high quality services to our clients and customers through continuous

improvement and organisational development processes. Competency

 Adaptable  Integrity  Customer focus The actions:

 Understand how individual, team and department operates and contributes to business success  Challenges the status quo.  Seek opportunities for business benefit by continually reviewing processes to ensure best practice.

Economic, Social and Environmental Sustainability The principles and practices of economic, social and environmental sustainability.

Competency  Accountability  Adaptable  Integrity

The actions:  Seek opportunities to improve quality and efficiencies, safety, health and the environment.  Ensure safe working environment for employees by actively resolving safety issue in a timely manner.  Being thoughtful about resources.

HR/PD/048 Community Support Officer 8 March 2017

Position Description reviewed by:

Manager Title: Date: / / Name:

Employee acknowledgement of Position Description:

Employee Signature: Date: / / Name:

Please provide copy of Position Description to employee. Employee to sign and return to Human Resources.

HR/PD/048 Community Support Officer 8 March 2017

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Mildura, VIC, AU
Posted on: 2017-04-23
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