Link Group Case Manager Contract in Rhodes NSW

Link Group

Branch Rhodes NSW AU

Case Manager
Rhodes NSW 2138

Develop a high level of claims knowledge to ensure best service the member/claimant. Embrace and support change to provide superior customer service to fund…

Case Manager ( RHO001Z3 )

  • Be part of our success – innovative industry leader
  • Rhodes location – close to public transport, amenities and free onsite gym

Link Group is one of Australia’s leading fund administration and share registry specialists. As innovators within the superannuation and pensions industry, we have introduced streamlined systems for trustees, employers and members, and taken a proactive role in helping Australians grow their retirement savings.

Link Group is focused on providing innovative products which differentiate our Clients in the Pension and Superannuation industry. Due to our investments in people, processes and technology, Link Group’s superannuation business has become the choice of more than 65 funds, over 4.3 million Members and more than 400,000 Employers. We now support Clients across all Superannuation Fund sectors including Government, Industry, Retail and Corporate.

We offer excellent career progression opportunities, ongoing training and development, competitive salary, staff recognition programs, salary continuance insurance, discounted healthcare and an opportunity to work in a fun and professional work environment.

The Case Manager is a vital component of the Claims team and contributes to the achievement of the teams’ objectives and participates in the continuous improvement process.

With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence, claim documentation and payments are complete.
This role will involve:

  • Develop a high level of claims knowledge to ensure best service the member/claimant
  • Embrace and support change to provide superior customer service to fund members/claimants
  • Build effective relationships with the team and key contacts
  • Perform all service tasks relating to the processing of claims in a timely manner with the highest level of efficiency and accuracy
  • Actively contribute to and support continuous improvement initiatives
  • Ensure all work is completed within agreed service standards in efficiency, cycle times and quality
  • Demonstrate service excellence by actively seeking information to understand the member’s circumstances, problems, expectations, needs and to go beyond the transaction.
  • Take personal ownership and accountability to ensure actions are completed within the agreed timelines and the member experience is always front of mind.
  • Take personal action to develop capability through appropriate development including challenging on-the-job opportunities.
  • Ensure all actions are completed within the agreed timelines and that the member experience is always at front of mind
  • Minimise delays through effective document management and effective co-ordination and liaison with key stakeholders
  • Consistently deliver high quality work, including low errors and breaches, meeting efficiency targets ensuring team and department results are delivered.
  • Be an active team player and contribute to the achievement of shared team objectives.
  • Ensure all legislative requirements and guidelines are followed.

The ideal candidate will have the following experience:

  • Strong communication skills (verbal and written)
  • Ability to self-manage, prioritise work and handle multiple tasks
  • Build effective relationships with team and key contacts
  • Embrace and support change to provide superior customer experience
  • Understand and empathise with members needs
  • Take ownership to deliver member outcomes, in a fast, efficient and effective way
  • Ability to effectively handle difficult conversations


  • Group insurance knowledge (including Death, TPD, TIB and PI claims processes)
  • Analytical and problem solving skills
  • Excellent keyboarding and data entry skills
  • Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong understanding of AML processes
  • Ability to understand complexity of tax rules

Interested in applying? Please click “apply here” below and attach a current copy of your resume and a cover letter.

Applications will only be accepted from candidates that have the appropriate approval to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.

Primary Location : Rhodes
1A Homebush Bay Drive
Rhodes 2138

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Rhodes, NSW, AU
Posted on: 2017-04-15
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