King & Wood Mallesons IT Service Desk Analyst Contract in Melbourne VIC

King & Wood Mallesons

Branch Melbourne VIC AU

IT Service Desk Analyst
Melbourne VIC

This role is in the Technology team. As part of the Technology Service Desk team, you are the first port of call for any customer enquiries and problems…

We are looking for an experienced Service Desk Analyst to join our dynamic Technology team in Melbourne for a full-time 6 month contract opportunity.

Service Desk Analyst
Full time – 6 month contract


Position Description – Technology – IT Service Desk Analyst – Melbourne – April 2017.doc

About the role
The main focus of this role is to provide high quality technical support to all King & Wood Mallesons Partners and staff. As part of the Technology Service Desk team, you are the first port of call for any customer enquiries and problems relating to technology. Support is given both over the phone and in person. This is a highly customer service focused environment. Understanding and adoption of ITIL processes is required.

Key functions of the role include:

  • taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution;
  • providing application support;
  • setting up and configuring new software and hardware, ensuring 100% functionality;
  • ensuring network availability through a thorough understanding of network topology, while carrying out effective cable management;
  • relocation of equipment and registering and issuing loan equipment.

The role is a full time contract for approximately 6 months with 8 hour shifts between 7:00am – 9:00pm.

About you
This is a fantastic opportunity to work in an energetic and dynamic environment, within a professional and supportive team.

To be successful in the role, you will possess the following essential skills and experience:

  • working knowledge and experience of Windows 7 or Windows 8 and Office 2013 environment;
  • experience building and implementing best practices within a Service Desk/Help Desk environment;
  • hardware and software troubleshooting experience;
  • understanding of network topology and effective cable management;
  • the ability to work autonomously and within a small team environment.

Exposure to a legal or professional services environment is preferable in this role.

Possession or progression towards Microsoft certification and ITIL Foundation certification is essential. You will be a positive team player, who has flexibility, energy, initiative and a “can do” attitude, excellent communication skills and the ability to develop rapport with both your internal and external clients.

You will be passionate about delivering high quality IT support to your clients and be willing to further develop your skills to assist you in achieving this goal.

Flexibility with regards to after-hours and weekend work is required.

Why work with us?
King & Wood Mallesons (KWM) is a new breed of law firm combining local depth with a global platform. KWM distinguishes itself from other law firms in the way that it fosters market leaders by encouraging diversity of thought, offering a different perspective to commercial thinking and the client experience. We are bold in our aspirations, confident in our execution and passionate about challenging the market to create an innovative shared future, together.

We offer our professional teams the opportunity to work with experts in the global legal market, and empower them to become leaders in their field. Combining our deep local insights and international platform, we deliver market leading advice and expertise. The firm is committed to offering you the ability to work in a more adaptable and flexible way that works for clients, teams and individuals, resulting in a better experience for you and the client.

We have initiatives in place that ensure that the firm’s culture is welcoming and supportive. We offer flexible working practices to help you meet your work, family and lifestyle commitments, along with exceptional training opportunities, mentoring programs and other benefits.

KWM acknowledges that there are different ways that an individual can stand out – whether it be through technical brilliance, client impact or leadership. We empower you to be your best self by providing an open and inclusive culture, working with creative, clever and insightful people from across the globe. A career with King & Wood Mallesons provides a platform for growth, reward and challenge.

What sets us apart?
Our dynamic Shared Services teams are an integral part of our business. We span across Finance, Technology, Management, Business Services and Hospitality, Knowledge Management, People & Development and Business Development. Each group excels in their area and works directly with the business and each other to help achieve firm goals. We are professional, innovative and pro-active in offering commercial solutions to our clients. This role is in the Technology team.

Think this is the career for you?
Please apply by selecting the “apply now” link and completing an online application form.

For further information on this role, please contact Katrina Hofinger at [email protected]

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Agencies – please note we are not currently accepting applications from agencies for this role.

King & Wood Mallesons is an equal opportunity employer

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Melbourne, VIC, AU
Posted on: 2017-04-18
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