Heritage Bank Senior Customer Service Officer – Booval Branch Full Time in Brisbane QLD

Heritage Bank

Branch Brisbane QLD AU

Senior Customer Service Officer – Booval Branch
Brisbane QLD

Front line customer service, providing a true customer. Customer focus for the day. Build customer loyalty and exceed their….

Work Type: Permanent – Full Time

  • $51 150
  • Give our customers a reason to smile
  • Build customer loyalty and exceed their experience

Working with Heritage Bank as a Senior Customer Service Officer will see you working on the front counter in our retail branch, where you will be responsible for ensuring our customers have access to the best possible financial outcomes Heritage can provide.

  • This means you will have sales and referral targets, be responsible for the generation of product and service leads through customer needs conversation, whilst transacting on accounts with a commitment to uphold compliance related activities and complete specialist product training to provide personal lending advice.

Work hours are important to our customers and ‘Putting People First’ ,we like to be easy to do business with, so our branches are typically open 5.5 days per week (Monday to Saturday) and trade late (6 pm) on Thursday nights. Your roster will be structured and provided in advance to cover the opening hours.

This position is offered originally to work at our Booval Branch during a period of leave. At the end of this time you may be located at one of the following branches: Booval, Ipswich, Karalee or Springfield.

We will provide you with access to full training and development to ensure you are confident to achieve your goals with product information and branch operations. We offer competitive remuneration, employee rewards and recognition programs, and performance based incentive schemes.

A day in the life of a Senior Customer Service Officer:

  • Arrive at the Branch, set up cash drawer and actively participate in the morning sales debrief which sets your customer focus for the day
  • Open the doors!
  • Be ready and willing to provide a People First customer experience and meet their financial goals through needs based conversation then match those needs to products and services Heritage offers
  • Complete other transactions such as foreign cash, telegraphic transfers, term deposits, Phone & Internet Banking & opening new accounts! (Don’t be worried our award winning training team will take care of you with lots of support)
  • Conduct interviews with customers for personal loans and lending products (after a period of training)
  • Mini transaction balance prior to lunch, then an opportunity to re-focus before heading back to the customer counter
  • End of day balancing, finalising cash & cheques,
  • Participate in the afternoon sales meeting debrief to share your customer successes, then head home, after a job well done!
  • When required relive the supervisor during periods of leave

Got what it takes?

  • You will have a positive attitude and enjoy working in front line customer service, providing a true customer experience?
  • You enjoy the challenge of a sales environment, knowing each day that you’ve made a positive difference and impact to your customers
  • You enjoy a structured work environment, with policy and procedure guiding your daily tasks
  • Being busy across a number of tasks at any one time keeps you motivated.
  • You would like working as part of an award winning, innovative team
  • And the opportunity to provide financial advice to customers providing them the guidance to secure financial goals is your future!
  • Have a genuine interest in supporting team members
  • You really believe in putting People First

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Brisbane, QLD, AU
Posted on: 2015-09-21
Posted by: