Overview

Heritage Bank Customer Service Supervisor Full Time in The Range SA

Heritage Bank

Branch The Range SA AU

Position:
Customer Service Supervisor
Location:
The Range SA

As a Customer Service Supervisor you will be responsible for assisting the Branch Sales and Service Manager in building a solid customer service experience….

  • Coach and mentor to deliver success
  • Influencing the customer experience

Our Branch Network Environment
Our retail network has a thriving sales culture where we look to you to identify every opportunity for us to support our customers in achieving the best Heritage product match for their financial needs and goals.

The Position
As a Customer Service Supervisor you will be responsible for assisting the Branch Sales and Service Manager in building a solid customer service experience. This is achieved through the development and coaching of team members and building of their knowledge within the banking industry. Together with meeting business targets you will be required to be organised and focused on the operational tasks at hand.

You will be provided with full training to ensure you become competent and compliant in all aspects of product knowledge regarding visa cards, personal lending, travel, insurance, term deposits and transactional accounts. You will also learn about day to day branch operations which includes balancing central cash, atm’s, vault and adhering to opening and closing procedures. This opportunity also offers involvement with Heritage personal loan and mortgage lending processes.
Operating Hours
To make it easier for our customers to do business with us, our branches are typically open 5.5 days per week (Monday to Saturday). You will work a variety of shifts based on the operational requirements of the branch.

Is this for you?

You will be an experienced leader, comfortable with being accountable to deliver strong business results whilst effectively managing a team of banking professionals
You have a positive attitude and enjoy working in front line customer service with the aim of providing an exceptional customer experience
You enjoy the challenge of a sales and business development environment
You like a fast paced work environment focusing on a number of tasks at any one time
You like working as part of a successful team and are comfortable in influencing and developing those around you
If you answered yes to these questions you could be the Customer Service Supervisor we are looking for!
Applications close 6pm Sunday 30 April 2017

or proceed with Standard Application Form.

Employment Type: Full Time
Location: The Range, SA, AU
Posted on: 2017-04-18
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