HCF Projects & Administration Manager Contract in Sydney Central Business District NSW


Branch Sydney Central Business District NSW AU

Projects & Administration Manager
Sydney Central Business District NSW

Supporting other customer service with membership work as required. This is a great opportunity for someone with proven administrative skills who has a passion…

HCF has a fantastic opportunity for an experienced Project & Administration Manager with excellent communication and relationship building skills to support the Call Centre on a fixed term contract.

  • Work for an established and leading Australian health insurer with a supportive culture
  • Combine your passion for health and marketing with your professional administrative skills
  • Dual Parramatta & St Leonards location

About HCF

HCF is Australia’s largest not for profit private health insurer. With over 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric.

About the role

As the Project & Administrative Manager you will be responsible for driving key project initiatives across the Call Centre whilst ensuring to provide full administrative support to the wider team. You will build strong relationships across the business and will be an integral support to you team.

You will be responsible for the following;

  • Administrative tasks associated with Operation WOW. Reviewing / escalating / reassigning alerts
  • Updating databases to ensure staff information is up to date.
  • Reviewing results and reports and providing summaries.
  • Reviewing alerts and providing insights, identifying trends
  • Responding to staff / customer issues and enquiries
  • Supporting other customer service with membership work as required
  • Implementation of improvements to the program
  • Maintaining staff and customer communications
  • Producing reports
  • Support with training of new starters and
  • Stakeholder communication of changes / improvements to the program
  • Support and participate in projects using an appropriate and agreed methodology
  • Complete project work, tasks, testing and documentation within agreed time and budget

About you

This is a great opportunity for someone with proven administrative skills who has a passion for healthcare. You will also have the following experience:

We are looking for an energetic and mature professional with the confidence to work independently in a fast-paced environment. You will bring a passion and enthusiasm for engaging others through your excitement about the HCF brand and business.

Strong interpersonal, communication and negotiation skills

  • A proactive and flexible approach to work
  • Ability to work autonomously, employ initiative to find solutions, prioritise, exercise discretion and maintain confidentiality
  • Excellent organisational, administrative and computer skills particularly in Microsoft Office
  • Ability to work under pressure and multitask

If you’ve found yourself saying that’s me and would like to work in a fast-paced, supportive culture, then click the Apply button now.

or proceed with Standard Application Form.

Employment Type:
Location: Sydney, NSW, AU
Posted on: 2017-04-25
Posted by: