Overview

Fuji Xerox Pty Limited Customer Relationship Officer Full Time in Brisbane QLD

Fuji Xerox Pty Limited

Branch Brisbane QLD AU

Position:
Customer Relationship Officer
Location:
Brisbane QLD

As a market leader, there is potential for development and growth within our organisation and fantastic employee benefits including flexible working…

The Role

We are currently seeking 2x Customer Relationship Officers to join our fast paced, high volume managed print services team based in Brisbane CBD. You will be performing customer service / account management duties, so this position requires strong written and verbal communication skills as you will be managing our major clients accounts resolving queries via email, phone and in person.

Key Tasks and Responsibilities Include:

The purpose of this role is to effectively manage and maintain the service level agreements with our new and existing corporate clients within the managed print services space.

Key Duties :

  • Maintain key accounts and execute excellent customer service with all stakeholders
  • Attend regular onsite client meetings
  • Identify additional opportunities for Fuji Xerox solutions, management of on-site employees, develop reporting, identify process improvement opportunities, manage and organise training on new products and tools
  • Provide advice / information to internal and external customers and support initial project implementation
  • Build strong relationships with both internal and external stakeholders

Applicants will need:

  • Must be able to work towards tight deadlines
  • Must have excellent customer service skills as you will be client facing
  • Minimum 3 years’ industry experience in a similar position and 1 year operational experience
  • Intermediate proficiency using MS office (Excel, Word, PowerPoint)
  • Exceptional planning / organisational / analytical skills
  • Must have excellent customer relationship building skills and the ability to deal positively with difficult situations
  • Ability to learn quickly and work across multiple systems

As a market leader, there is potential for development and growth within our organisation and fantastic employee benefits including flexible working arrangements, life insurance and discounts on a range of products and services. If you are looking for a role where no two days are the same and hard work is rewarded, then APPLY TODAY!

Advertised: 19 Apr 2017

Application close: 18 May 2017

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Brisbane, QLD, AU
Posted on: 2017-04-21
Posted by: