OverviewDepartment of Education Coordinator Field Support, Clerk Grade 7/8 – 160094 Full Time in Sydney NSW
Department of Education
Branch Sydney NSW AU
Coordinator Field Support, Clerk Grade 7/8 – 160094
Department of Education. NSW Department of Education. Aboriginal Education Review – Information. Knowledge of and commitment to the Department’s Aboriginal…
Full time ongoing appointment
NSW Department of Education
serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people.
The IT Customer Experience and Service Delivery Branch leads and drives the IT Directorate’s service management framework and ensures integration with Government priorities and business strategies. The Branch oversees the delivery of high-quality, reliable, flexible and sustainable ICT service outcomes, and champions a customer-centred culture across the service teams and establishes and ensures compliance with critical service benchmarks.
About the role
The Coordinator Field Support contributes to the delivery of high quality ICT services to customers located in Departmental Offices through incident diagnosis and resolution of complex issues, together with deployment of the department’s standardised infrastructure, hardware and systems. The role also provides technical advice in relation to the deployment of standardised ICT products and services. Working closely with role supervisor, the role contributes to a high performing team setting and acts to ensure excellent customer service and continuous service improvement.
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified suitable for this role or similar roles for a period of 12 months. Being part of a talent pool means that you may be considered for ongoing, temporary or term employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.
How to apply
If you are interested in this role please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the
Directorate. Please also include the name and contact details of two referees.
For the application process, you must answer any pre-screening questions and any essential requirements.
We are looking for you to demonstrate your competence in the focus capabilities as outlined in the
in your answer, so please develop your response with this in mind.
Note: it is a requirement that all candidates submit their applications online via
No paper based, email based or late applications will be accepted.
the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
This is a child-related role
. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit
In addition, your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.
If you are called to interview you will need to provide the following:
Proof of Identity information
Informed Consent Form
Declaration for child-related work
Closing date: 2 May 2017
Sydney Region-Sydney – East
Number of Positions
Total Remuneration Package:
$110,697. Package includes salary ($90,215 – $99,862), employer’s contribution to superannuation and annual leave loading.
0437 323 491
02-May-2017, 11:59:00 PM
Department of Education
Key Application Responses
Describe your experience working in a co-ordination role and how you develop your own short-term goals. Provide an example, outlining the challenges you have faced prioritising workloads for team members and how you ensured KPIs were met.
(300 word maximum)
Briefly outline how you develop relationships with teammates, customers and other key stakeholders to foster a customer-focused culture.
(300 word maximum)
Relevant tertiary qualifications in ICT or equivalent experience.
ITIL Foundation knowledge or equivalent experience.
Current Driver’s License with a good driving history record; willingness to travel as required.
Knowledge of and commitment to the Department’s Aboriginal education policies. (Please find
Aboriginal Education Review – Information
Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-23