Department of Education Coordinator Field Support, Clerk Grade 7/8 – 160094 Full Time in Sydney NSW

Department of Education

Branch Sydney NSW AU

Coordinator Field Support, Clerk Grade 7/8 – 160094
Sydney NSW

Department of Education. NSW Department of Education. Aboriginal Education Review – Information. Knowledge of and commitment to the Department’s Aboriginal…



Full time ongoing appointment

Location: Eveleigh


NSW Department of Education

serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people.

The IT Customer Experience and Service Delivery Branch leads and drives the IT Directorate’s service management framework and ensures integration with Government priorities and business strategies. The Branch oversees the delivery of high-quality, reliable, flexible and sustainable ICT service outcomes, and champions a customer-centred culture across the service teams and establishes and ensures compliance with critical service benchmarks.

About the role

The Coordinator Field Support contributes to the delivery of high quality ICT services to customers located in Departmental Offices through incident diagnosis and resolution of complex issues, together with deployment of the department’s standardised infrastructure, hardware and systems. The role also provides technical advice in relation to the deployment of standardised ICT products and services. Working closely with role supervisor, the role contributes to a high performing team setting and acts to ensure excellent customer service and continuous service improvement.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified suitable for this role or similar roles for a period of 12 months. Being part of a talent pool means that you may be considered for ongoing, temporary or term employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

How to apply

If you are interested in this role please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the

Directorate. Please also include the name and contact details of two referees.

For the application process, you must answer any pre-screening questions and any essential requirements.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the

role description

in your answer, so please develop your response with this in mind.

Note: it is a requirement that all candidates submit their applications online via


No paper based, email based or late applications will be accepted.

the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

This is a child-related role

. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit



In addition, your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.

If you are called to interview you will need to provide the following:

Proof of Identity information

Informed Consent Form

Declaration for child-related work

Closing date: 2 May 2017


Sydney Region-Sydney – East

Work Type


Number of Positions


Total Remuneration Package:
$110,697. Package includes salary ($90,215 – $99,862), employer’s contribution to superannuation and annual leave loading.


Vince O’Carroll

0437 323 491

Closing Date

02-May-2017, 11:59:00 PM

Job Category

Communications Technician


Department of Education

Key Application Responses

Pre-screening questions:
Describe your experience working in a co-ordination role and how you develop your own short-term goals. Provide an example, outlining the challenges you have faced prioritising workloads for team members and how you ensured KPIs were met.

(300 word maximum)

Briefly outline how you develop relationships with teammates, customers and other key stakeholders to foster a customer-focused culture.

(300 word maximum)

Essential Requirements:
Relevant tertiary qualifications in ICT or equivalent experience.

ITIL Foundation knowledge or equivalent experience.

Current Driver’s License with a good driving history record; willingness to travel as required.

Knowledge of and commitment to the Department’s Aboriginal education policies. (Please find

Aboriginal Education Review – Information


or proceed with Standard Application Form.

Employment Type: Full Time
Location: Sydney, NSW, AU
Posted on: 2017-04-23
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