OverviewBrooklyn Depot Front of House Supervisor Full Time in Gold Coast QLD
Branch Gold Coast QLD AU
Front of House Supervisor
Gold Coast QLD
You will be trained in the finer arts of the business Brooklyn Depot … Front of House Supervisor….
Job Title: Front of House Supervisor
Department: Food & Beverage
Reports To: Venue Manager
VALUES AND PRINCIPLES
At Brooklyn Depot we are at our best when:
We take pride in our work and how we present ourselves
We communicate effectively with our guests and our colleagues.
We use our initiative to find the best way to solve problems for our guests and our colleagues.
We work closely with colleagues across all departments to deliver the highest quality of service we possibly can.
We tackle all that comes our way with a positive attitude and a friendly manner.
We always think of new ways to surprise and delight our guests.
We treat all people including guests and colleagues with dignity and respect.
We strive to achieve the highest standards of honesty and integrity.
We show pride in our store, and all our guests.
THIS JOB HAS BEEN CREATED
Anticipate and deliver the best burger bar experience with our Managers in training team, YOU. We serve the needs of the business, our guests and our colleagues by prompt and courteous service delivery to all guests, as an Ambassador for the store. You will be trained in the finer arts of the business Brooklyn Depot …
All members of the Food & Beverage Team are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings. Within that, the server is one of the most important positions for influencing guest satisfaction. It is crucial that all associates extend service in a professional, friendly, courteous, efficient and timely fashion.
At Brooklyn Depot, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not a comprehensive list of everything that you will do. Brooklyn Depot associates will always endeavour to find new ways to look after the business, their guests, and their colleagues. Your key responsibilities for this position are:
To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
To understand and adhere to all store policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
Check out with your Supervisor before leaving your station or the floor for any reason
To have a full knowledge of the services and facilities provided by the store in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area
Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the venue.
Maintain your station in accordance with standards at all times.
Develop a complete knowledge of menus.
Learn and correctly use the Point of Sale equipment and follow procedures
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
WHAT VALUES AND REQUIREMENTS YOU NEED TO BE EFFECTIVE
Within Brooklyn Depot, the top-performing people who do this job always demonstrate the following attitude:
Working with Others:
They always try to anticipate and exceed the needs of customers and colleagues
They use their own initiative and good judgement to solve problems in a calm and efficient way
They enjoy working with others to achieve common goals.They volunteer as required to ensure the success of the team
They act with personal professionalism and integrity at all times
They always conduct business honestly and fairly.They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work
They manages their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure.They personally check their work to ensure its accuracy.
They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures
They always try to provide a top-quality experience to all our guests.
OUR PROMISE TO EACH OTHER
We will endeavour to do our very best in all that I do, within our work and our social programmes. We will treat each other honestly, fairly and with the utmost respect, while looking forward to a long and happy relationship together.
Employment Type: Full Time
Location: Gold Coast, QLD, AU
Posted on: 2017-04-14