Boral Industries Sales Service Officer (Concrete) Full Time in Perth WA

Boral Industries

Branch Perth WA AU

Sales Service Officer (Concrete)
Perth WA

Join a leading construction materials company Start and finish your day in a centrally located newly renovated office with free onsite parking Employment

Join a leading construction materials company

  • Start and finish your day in a centrally located newly renovated office with free onsite parking
  • Employment stability – permanent fulltime position
  • Boral Construction Materials & Cement (WA) is currently seeking an experienced Sales Service Officer to join our enthusiastic team. We are looking for a self-motivated, highly organised and professional individual to join our team. The role is an inbound call centre and you will be comfortable being on the phone for long periods of time, answering customer queries, order entry and complaint investigation for our concrete delivery reporting to the Sales Service Centre Manager.

    Your duties and responsibilities will include, but not limited to:

    • Confirming, recording, and accurately entering order information over the phone from the customer in a professional manner;
    • Display professional telephone techniques and communication skills when talking to customers;
    • Liaising with Allocators and other internal stakeholders to ensure the efficient delivery of Boral’s product;
    • Review the production capabilities of the plant and truck network and provide an agreed service level to the customer applying the most cost effective solution;
    • Handle complaints in an effective professional manner, follow to resolution and closure;
    • Review credit status of customers as part of order taking process;
    • Build professional relationships with customers through ongoing phone contact;
    • Build and strengthen, ongoing relationships with our customers;
    • Assist in the creation and maintenance of quotes and price lists; and
    • Banking reconciliation.

    Preferably you will have:

    • Experience in a busy sales service and / or call centre environment;
    • Knowledge of the concrete or construction industry;
    • Outstanding customer focus;
    • Strong communication and interpersonal skills;
    • Quality orientation;
    • Excellent computer skills;
    • Knowledge of Perth metropolitan geographical area; and
    • Experience using the computer system Command would be desirable, however not essential.

    The ideal candidate will be flexible and able to work day shifts between 6:00 am – 4:30 pm, up to 50 hours per week including rotating Saturdays. You will have excellent communication and customer service skills and the ability to prioritise your workload. You will need to be capable of dealing with difficult customers and handling complaints in an effective professional manner.

    In return we offer great support, ongoing training and development, a competitive salary and a varied and challenging role. This is a fantastic opportunity to work in an upbeat and fun team environment within an organisation dedicated to the safety of its employees. We have just relocated to a beautifully newly renovated office close to Perth Airport; the new office includes free onsite parking, a gym (no membership required), brand new cafe, undercover bike parking and more!

    “As a matter of courtesy, employees are to advise their manager if they are applying for any internal roles with Boral.”

    Boral is an international building and construction materials group, with its headquarters in Sydney, Australia. With more than A$4.4 billion worth of annualised sales, Boral has around 12,000 full-time equivalent employees working across over 550 operating sites. Boral produces and distributes a broad range of construction materials, including quarry products, cement, fly ash, pre-mix concrete and asphalt; and building products, including clay bricks and pavers, clay and concrete roof tiles, concrete masonry products, plasterboard and timber. Boral primarily serves customers in the building and construction industries with operations concentrated in three key geographical markets – Australia, the USA and Asia.

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    Employment Type: Full Time
    Location: Perth, WA, AU
    Posted on: 2017-04-23
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