Bendigo & Adelaide Bank Customer Relationship Officer Full Time in Melbourne VIC

Bendigo & Adelaide Bank

Branch Melbourne VIC AU

Customer Relationship Officer
Melbourne VIC

Australia’s leading customer connected banking group. With 1.4 million customers and growing, the Bendigo Bank aims to be….

With 1.4 million customers and growing, the Bendigo Bank aims to be
Australia’s leading customer connected banking group. Through our Community
Engagement model, we believe that strong partnerships with local communities
matter because what’s good for business should also be good for the communities
in which we operate.

The Customer Relationship Officer
provides a high standard of professional service that explores the customer’s
needs and circumstances and provides solutions relevant to their
lifestyle. You will demonstrate a high
level of ownership which is based on building strong relationships with customer
and the wider community. You will
actively engage our customers to explore all the services and best products to
suit their needs.

The successful candidate will closely support the Branch Manager
developing and coaching team members in our products, services and quality
referrals and also be involved in the Branch’s operational and compliance
activities. We are seeking candidates
with a positive attitude and communication style, who will actively assist the
Customer Service Officers during peak times. This is a full time permanent

Skills, Experience, Knowledge


you will be highly experienced in Consumer Lending and:
experience in consistently meeting sales targets

Ability to effectively
communicate with customers to identify their relevant products and

Ability to mentor and coach
team members on products and services

Ability to quickly learn new
systems and processes

Take ownership of customer
satisfaction and loyalty

Accreditation Tier 2

Delegated Lending Authority
(DLA) will be advantageous

We will provide extensive training and coaching to ensure your ongoing
success in the role as well as provide opportunities to expand your career
progression within our business. As a staff member of the Bendigo Bank you will
enjoy a range of staff benefits – discounts on a wide range of bank
products and services, share offers, flexible work options, and excellent
learning and development programs.

If you genuinely care for the wellbeing of
your customers, enjoy contributing to a successful and growing business, are
community minded and career focused, we look forward to hearing from you!


Applications Close: 29/04/2017

To apply – click ‘Apply for this job’.

Please note due to the high volume of applications, the position may be
closed early.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-18
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