BAE Systems

Branch North Ryde NSW AU

North Ryde NSW

As the Technical Services Officer, you will be responsible for providing remote (1st line) and hands-on (2nd line) technical Information Communications…

  • Defence industry leader• 12 months fixed term contract • North Ryde, New South Wales

BAE Systems is Australia’s most versatile Defence and Security Company. An opportunity has arisen in this fast paced and diverse business for an experienced Cost Schedule Analyst to join the team.
As the Technical Services Officer, you will be responsible for providing remote (1st line) and hands-on (2nd line) technical Information Communications Technology (ICT) support to internal staff members on the customers’ computing environment. This is fixed-term tenure until end of June 2018.

In more specific terms, you will:

  • Provide technical support for the customer’s extensive computing fleet covering infrastructure, mobile fleet, personal device assets and video conferencing technologies
  • Contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems and queries
  • Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls as appropriate
  • Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines and priority handling timeframes
  • Install and configure desktop hardware, software & peripherals device in a network environment
  • Manage customer expectations for the resolution of outstanding incident and service requests and advise customers in a timely manner of system downtime or interruptions
  • Create and maintain process instructions and relevant documentation
  • Work with the asset management team to ensure all IT assets are properly tracked
  • Alert the customer or business to potential, or known problems that affect the quality of services provided

As the ideal candidate, you will have:

  • Experience in an IT environment with hands-on commercial exposure in supporting the latest Microsoft operating systems and applications in a network environment
  • Proficiency in supporting mobile and video conferencing technologies including installation, configuration and documentation of computer systems hardware / software in a network environment
  • A demonstrated ability to troubleshoot computer systems’ hardware/software in an IT environment with proven critical thinking and problem solving skills
  • An understanding of commonly used business applications and engineering software tools preferable
  • An IT related Diploma, Microsoft Certification or equivalent (desirable)
  • Information Technology Infrastructure Library (ITIL) qualifications (desirable)
  • Eligibility for International Traffic in Arms Regulations (ITAR) clearances

Applications should be addressed to: Hany Hafez, HR Advisor.
Please ensure you attach a current resume and copy of your relevant qualification(s) to your application. A cover letter is preferred.
At BAE Systems you will find support for training and development, competitive benefits and family friendly, flexible work practices in addition to a genuine commitment to diversity and inclusion.
Aboriginal and Torres Strait Islander people are encouraged to apply.
BAE Systems Australia employees are encouraged to refer others for employment in line with the conditions of the Employee Referral Scheme.
Further information regarding clearances is available at: https://careers.au.baesystems.com/opportunity.html

or proceed with Standard Application Form.

Employment Type: Freelance
Location: North Ryde, NSW, AU
Posted on: 2017-04-26
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