Overview

Axiom Technologies Level 1 – IT Helpdesk Support Part Time in Melbourne VIC

Axiom Technologies

Branch Melbourne VIC AU

Position:
Level 1 – IT Helpdesk Support
Location:
Melbourne VIC

Participate in the detailed analysis of issues. Axiom Technologies is a Richmond-based entity with history of providing Managed IT solutions to Small – Medium…

Axiom Technologies is a Richmond-based entity with history of providing Managed IT solutions to Small – Medium scale businesses across Australia. Please visit our website for more information about what we do at axiomtechnologies.com.au .

We are looking for a talented IT Service Desk Analyst who has a dedication to customer service, ethics, and honesty; a love of cutting-edge technology focused on Microsoft technologies; a passion for being process driven; and a commitment to being an intellectually curious problem solver.

Location: Melbourne CBD. 3000 Employment Type: This position is a One-Year Contract.

Role & Responsibilities:

  • Provide critical technical support and fault resolution for a range of IT services
  • Manage issues and requests effectively
  • Participate in the detailed analysis of issues
  • Resolve and close all issues in a timely manner
  • Customers are up to date on status of requests/problems
  • Logging & Reporting tasks
  • Plan and organise workload

Customer Support

  • Ensure a relentless focus on customers
  • Develop and grow strong internal and external customer relationships
  • Provide excellent customer service to all customers
  • Anticipate customer needs and initiate action where appropriate
  • Clarify customer expectations
  • Search for and communicate ways to improve customer service
  • Follow up customer queries.
  • Team Participation / Mutual trust and feedback
  • Innovate and share knowledge and ideas and provide constructive feedback.

Technical and Professional Knowledge

  • Keep abreast of technical directions
  • Adherence to Change Management Procedures
  • Ensure effective monitoring of service desk queues.
  • Assistance with induction program and training of other staff as requested.

The successful candidate must have knowledge in most of the above-listed criteria.

Requirements:

  • Willingness to learn and grow with the organisation
  • Be motivated, punctual, and prompt to act on support requests
  • Excellent communications skills, written and verbal
  • All candidates considered including international students

If you are a self-motivated individual who is passionate about support and Microsoft Technologies and you wish to apply for this role, please upload your resume.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-14
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