Allianz Claims Service Consultants – Multiple Opportunities Full Time in Melbourne VIC


Branch Melbourne VIC AU

Claims Service Consultants – Multiple Opportunities
Melbourne VIC

Driving service outcomes for internal and external customers. Excellent customer service abilities and solid verbal communication skills….

  • Join a global business voted #1 Insurance Brand for 2016
  • Contract and Permanent opportunities available
  • Base yourself in the heart of Melbourne’s CBD
  • Experience not required – training provided

As an Allianz Claims Consultant you’ll be joining a professional, collaborative and supportive team with offices in every major Australian capital city, working across a diverse stream of business lines – including customers, brokers and financial institutions.
Located in the heart of Melbourne’s CBD our Victorian Claims Team currently have a number of full-time, part-time, permanent and contract opportunities for Claims Service Consultants to join our Motor and Property Claims team. This area delivers a market leading experience by providing expert claims service to our customers in their time of need.
You’ll be there to assist our customers when they need us most, activating our Motor and Property claims as a reassuring first point of contact. By taking responsibility for their claim, you’ll see our Claims Management Strategy through in a professional and courteous manner, paying close attention to customer focus benchmarks, KPIs and targets. It’s a role where you will be dealing with people experiencing hard times and difficulty, but your job is to help them– which makes it highly rewarding.

You’ll be responsible for:

  • Ensuring a fair and reasonable outcome for our customers
  • Managing claims under the guidance of our experienced managers and coaches from claim to settlement
  • Driving service outcomes for internal and external customers
  • Adhering to all legislation and compliance processes in your management of the claim
  • Managing confidential claims information discreetly and professionally
  • Escalating any claim issues to our Team Leader

Ideally you’ll have:

  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • An attention to detail and a pride in your work and accuracy
  • A can-do approach to owning your tasks and being accountable
  • The confidence to access, use and run a variety of systems and software once trained
  • The flexibility to work a roster falling between the hours of 7am til 7pm Monday to Friday
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • Recent experience in a role such as retail or hospitality will be looked upon favourably.

At Allianz we value customer focus, commitment, reliability and team work and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.
If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with Allianz can take you!

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-14
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