Allens Service Desk Analyst (Sydney)- 6 Month Contract Contract in Sydney NSW


Branch Sydney NSW AU

Service Desk Analyst (Sydney)- 6 Month Contract
Sydney NSW

Document management system experience is a necessity. Services provided by our IT Support Specialist team includes ad-hoc end user support via Help Desk,…

About Allens

Allens is an international law firm with offices throughout Australia and Asia. Through an integrated alliance with Linklaters, we offer clients access to an extensive network comprising 39 offices in 28 countries.

Allens offers one of the most comprehensive legal networks in Australia and Asia.

Allens has been named an elite band one firm in 18 practice areas in the Chambers Asia-Pacific rankings for 2017, including 14 band one rankings in Australia, two in Vietnam, one in Papua New Guinea and one in Mongolia.

The role

An exciting opportunity has arisen for a full time Service Desk Analyst to join our firm on a 6 month Fixed Term Contract. Based in Sydney, you will be responsible for the delivery of end user and systems operations support and join a supportive Information Technology team.

Key responsibilities

Services provided by our IT Support Specialist team includes ad-hoc end user support via Help Desk, desktop support via the Help Desk or in person, systems operations, records administration and first and second level technical support. Technologies covered include all computer systems, with an emphasis on Cisco phones, Microsoft Office, Outlook 2010, iPad and communications networks.

Duties will include, but are not limited to:

  • Assisting partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment;
  • Customer service;
  • Technical troubleshooting and problem resolution;
  • Various network & administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc..
  • AV and VC setup and assistance;
  • 1 st and 2 nd level phone support;
  • Incident management;
  • Hardware support; and
  • Asset management (ITIL framework, data integrity and records maintained);

To deliver the high quality customer service to support the business, you will need to be willing to work on a 24×7 afterhours support rotating roster (including weekend and after hours support).

The ideal candidate will have experience in Windows 7 and Windows 10, Office 2010, strong technical troubleshooting skills, helpdesk and audio-visual experience. You will thrive in a busy environment, be able to manage and prioritise multiple tasks and operate calmly under pressure. You will also have exceptional customer service skills, strong technical, analytical and problem solving skills. Document management system experience is a necessity.

What we’ll offer

If you have the ambition, talent and desire to build a career with a leading law firm progress through our firm, you can – as soon as you’re ready.

At Allens, we provide lifelong learning that develops you personally and professionally, and access to people and partners who can help you become the best you can be. You’ll be given ongoing opportunities to get involved and to take your career all the way. It’s up to you to make the most of them.

You’ll enjoy a range of other benefits including free gym membership, staff discounts with hundreds of suppliers, market leading flexible work practises and regular social and sporting activities.

Allens also leads the profession in community investment, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

How to apply:

Please submit your resume via our on-line careers site.

Please note: Applications from recruitment agencies will not be considered at this time.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Sydney, NSW, AU
Posted on: 2017-04-13
Posted by: