OverviewAlbury Wodonga Health Complaints Coordinator – Temporary Part-time Temporay in Albury NSW
Albury Wodonga Health
Branch Albury NSW AU
Complaints Coordinator – Temporary Part-time
Complaints Coordinator Temporary Part time position A fulfilling opportunity for a Complaints Coordinator for all Albury Wodonga Health sites is available
Temporary Part time position
A fulfilling opportunity for a Complaints Coordinator for all Albury Wodonga Health sites is available for a 3 month period with the possibility of extension. This role is responsible for facilitating the complaints system, evaluating and reporting outcomes, undertaking investigations and reviews, and analysing and reporting data.
We are looking for staff who have an enquiring mind and are good at engaging with patients, family members and clinicians in order to bring about satisfactory resolution to the identified issues. Organisational skills and report-writing / letter-writing ability, along with computer skills are necessary in this role as on the job training and support are available.
The position is based in the Clinical Governance Unit and is well supported by a highly functioning and cohesive team. Previous experience managing complaints is highly desirable but not essential.
AWH offers full orientation and training, salary sacrifice and the opportunity to be a part of a supportive and friendly team within a growing organisation.
Candidates meeting the following mandatory criteria are encouraged to apply:
- Relevant qualification in health or related area
- Previous experience in managing complaints with proven ability to achieve effective resolution and positive outcomes is highly desirable
- Sound administrative skills, and proficiency in Microsoft Office software and electronic database management
- Advanced written and verbal communication skills
- Ability to apply consumer participation, open disclosure and health literacy principles to the management of complaints and system improvement
- Proven results in quality improvement and risk reduction activities
- Highly developed interpersonal skills
- Well-developed conflict management and negotiation skills
- Strong analytical skills
- Strong organizational skills
- Ability to function collaboratively in a team environment.
Salary and conditions of employment will be in accordance with the Victorian Public Health Sector (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2016 – 2020.
Successful applicants will be required to complete appropriate Criminal Record Screening paperwork/processes in order for AWH to meet its obligations regarding screening for serious criminal offences (within and external to Australia). Applicants unable to commit to this screening process should not submit an application for employment.
Successful applicants will be required to complete mandatory orientation modules using the AWH e-learning system prior to commencing employment.
This is a Category B position. Successful applicants of Category A positions must provide evidence of vaccination prior to commencement.
AWH is not able to support applicants requiring sponsorship.
Please refer to the Position Description (see attachments) for more details on this position and required Selection Criteria.
Should you have any questions regarding this position, please contact Lynnette Ford, Director of Clinical Governance on (02) 6051 7461.
AWH is an Equal Opportunity Employer; we encourage applications from Indigenous Australians, people with disabilities, young people and people from culturally diverse backgrounds.
Apply via this website, go to ‘Apply Now’ (at bottom of page) to complete the Application Form. Please ensure that each Selection Criteria is addressed. Also ensure you attach a copy of your resume (including names and contact details of two professional referees). Other documents you feel are relevant may also be attached; however this is limited to 5 documents of no greater than 2 Mega Bytes.
NB if you experience any difficulties with this website or completing the application process, please email [email protected] Please note this address is for enquires only and applications cannot be submitted via this email.
Employment Type: Temporary
Location: Albury, NSW, AU
Posted on: 2017-04-20