OverviewAccenture AO Delivery Lead Full Time in Melbourne VIC
Branch Melbourne VIC AU
AO Delivery Lead
Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery…
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .
Overall Lead for Application Maintenance & Support across ~10 business services underpinned by ~50 Oracle products.
Scope covers Production Support, Non-Production Support, Code Deployment & Enterprise Config.
Supervising ~150 staff across three locations (Melbourne, Manila & Bangalore).
Stakeholder management at an Executive level – General Manager and .
Financial management of ~$15 Million per annum.
Service Level management of >20 CSLs & KPIs covering Incident, Problem, Change, Availability, Timeliness & Responsiveness.
Talent lead and Career Counsellor for both local and GCP resources. Key skills required:
Experience with Oracle products and services, including interactions with product support, OMCS and the A-Team
Enough technical depth to understand the issues and confirm path forward for incident and problem resolution.
Experience working with both IDC and PDC (Internal candidates). General off shore experience for external candidates
Strong driver social style. Able to drive change.
Experience driving efficiency programs, including process improvements, introduction of tools and automation, and capturing of benefits achieved.
Good, articulate communicate skills to clients and Accenture MDs. Strong stake holder management skills.
Optional but helpful for internal candidates: Experience with NewIT tools such as AAAM, MyWizard, Splunk, etc.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Employment Type: Full Time
Location: Melbourne, VIC, AU
Posted on: 2017-04-16